What are the responsibilities and job description for the SERVICE ADMIN position at Equipment Depot Inc.?
POSITION SUMMARY
This position will provide assistance to the service department’s day-to-day functions performing clerical duties.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Enter technician time card information into the payroll and ERP system
- Responsible for answering, prioritizing, and responding to customer and technician calls for service.
- Scan and mail all service invoices as required
- Office supply control and replenishment
- Process customer / vendor insurance requests
- Perform other clerical duties assigned by management
- Answer, prioritize, and respond to service inquiries (internal/external) and forward to appropriate department if not related to service.
- Responsible for communicating with customers on the status of repairs/inquiries daily.
- Schedules daily work and reviews work in progress; communicates with technicians regarding outstanding work orders/aging using the ERP system.
- Collect information on customer disputes/complaints and forward to the service manager for review. Provide the Service Manager with reporting data related to work in progress totals for field technicians
SKILLS & ABILITIES
Education: High School Degree
Experience: 3 years of office administration experience
Computer Skills: Basic Microsoft Word, Excel
WORK ENVIRONMENT
Work environment varies from office to job site to industrial locations
OUR CORE VALUES
Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act, and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
