What are the responsibilities and job description for the EquipmentShare is hiring: Service Writer in Carlsbad position at EquipmentShare?
EquipmentShare is Hiring a Service Writer
EquipmentShare is immediately hiring a Service Writer for our rental facility in Carlsbad, NM to be responsible for scheduling rentals and maintaining customer service standards with customers.
Schedule : Monday to Friday, 7 : 00 AM to 5 : 00 PM, and offers overtime pay after working 40 hours.
Why We're a Better Place to Work
Competitive salary
Medical, Dental and Vision benefits coverage for full-time employees
Generous paid time off (PTO) plus company paid holidays
401(k) and company match
Annual tool and boot reimbursements for those in applicable jobs
Fitness Membership stipends plus seasonal and year round wellness challenges
Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights
Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year
Opportunities for career advancement and professional development
Access to industry leading diagnostic tools
Primary Responsibilities
Write customer damage work orders, order parts and bill work orders
Assist the service manager to manage customer damage and internal work orders
Respond to inbound leads and guide customers through the EquipmentShare rental process
Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Develop new sales strategies and techniques to increase our market share and improve our customer experience
Skills & Qualifications
Required Skills / Abilities :
You're a great listener and care about solving your customer's problems
You're energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
You have strong interpersonal and problem-solving skills
You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
Education and Experience :
3-4 years of sales experience (equipment sales experience is a plus)
High School diploma or equivalent
Physical Requirements :
This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
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