What are the responsibilities and job description for the Senior Manager, Equipment Technical Training position at EquipmentShare?
EquipmentShare is Hiring a Senior Manager, Equipment Technical Training
EquipmentShare is searching for a Senior Manager, Equipment Technical Training for our corporate office in Columbia, MO, to support our team as the department continues to grow. This position can sit remote in the US.
The Equipment Technical Training Manager oversees equipment training programs to enhance employee technical skills. This role involves developing innovative, scalable technical training solutions, identifying and addressing gaps in training content, and collaborating with senior management on strategic planning. The manager also builds relationships with OEMs and vendors to source cutting-edge training materials, train-the-trainer programs, and eLearning content.
Primary Responsibilities
Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.
Skills & Qualifications
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.
EquipmentShare is searching for a Senior Manager, Equipment Technical Training for our corporate office in Columbia, MO, to support our team as the department continues to grow. This position can sit remote in the US.
The Equipment Technical Training Manager oversees equipment training programs to enhance employee technical skills. This role involves developing innovative, scalable technical training solutions, identifying and addressing gaps in training content, and collaborating with senior management on strategic planning. The manager also builds relationships with OEMs and vendors to source cutting-edge training materials, train-the-trainer programs, and eLearning content.
Primary Responsibilities
- Perform job duties in accordance with EquipmentShare's vision, mission, and values.
- Establish and maintain professional working relationships with internal departments and rental/retail markets across the organization.
- Manage time effectively to ensure training, assignments, and special projects are completed within established time standards.
- Establish and maintain advanced-level knowledge of EquipmentShare products, service offerings and systems to ensure the highest level of quality and accuracy with training materials and records.
- Direct and oversee all aspects of Equipment Technical training to improve equipment technical knowledge and performance for employees.
- Motivate and drive the department towards continuous improvement and innovation to create cutting edge and scalable training programs.
- Contribute to strategic planning, direction, and goal setting for the department in collaboration with senior management.
- Identify gaps in technical training content and delivery and identify areas of improvement in training offerings.
- Cultivate and maintain relationships with internal and external partners, such as OEMs and product vendors to deliver innovative technical training, identify train-the-trainer opportunities and source eLearning content with OEMs.
- Perform other related duties as assigned.
- Competitive salary.
- Medical, Dental and Vision coverage for full-time employees.
- 401(k) and company match.
- Generous paid time off (PTO) plus company paid holidays.
- Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
- State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
- Seasonal and year round wellness challenges.
- Company sponsored events (annual family gatherings, happy hours and more).
- Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
- Opportunities for career and professional development with conferences, events, seminars and continued education.
Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.
Skills & Qualifications
- A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience.
- Strong organizational skills with attention to detail and accuracy.
- Strong time management and communication skills.
- Ability to multi-task and manage multiple priorities.
- Ability to maintain strict confidentiality.
- Ability to use diplomacy and tact when handling problems.
- Ability to work quickly and think logically, especially under pressure.
- Attention to detail with the ability to quickly identify process break-downs.
- Ability to be flexible and adapt to change in a positive manner.
- Ability to travel on an as-needed basis.
- Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole.
- Must possess a professional yet enthusiastic and friendly demeanor.
- Significant experience as a heavy equipment technician, service manager, or similar role.
- At least 8-10 years of experience in training, development or related fields.
- Experience supervising multiple individuals on site and remotely.
- Ability to travel 50%
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.
