Service Manager

EquipmentShare is Hiring a Service Manager

EquipmentShare is immediately hiring a Service Manager for our rental facility in Wilmington, DE to be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Salary range: $75k-$105k. Factors including past experience and location may affect final compensation rate.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM (Frequent extended hours and may be on call during the weekend)

Why We’re a Better Place to Work

• Competitive pay: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Company provided cell phone or phone stipend
• Medical, Dental and Vision benefits coverage for full-time employees
• Generous paid time off (PTO) plus company paid holidays
• 401(k) and company match
• Annual tool and boot reimbursements for those in applicable jobs
• Fitness Membership stipends plus seasonal and year round wellness challenges
• Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year
• Opportunities for career advancement and professional development
• Access to industry leading diagnostic tools
  
  

Primary Responsibilities

As a Service Manager, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.

• Coordination and supervision of quality performance of our equipment mechanics and service personnel
• Scheduling repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Employee training and development and maintaining a safe work environment
• Other duties, assigned as needed
  
  

Skills & Qualifications

Required Skills/Abilities:

• Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.
• Strong interpersonal and problem solving skills.
• Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
• Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.
• Superior customer service, teamwork and verbal/written communication skills
  
  

Education And Experience

• High School diploma, Trade school certificate preferred
• Experience in field service, maintenance and repair preferred
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle
  
  

Physical Requirements

• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
  
  

EquipmentShare is an EOE M/F/D/V