What are the responsibilities and job description for the Service Writer Job at EquipmentShare in Pasco position at EquipmentShare?
EquipmentShare is Hiring a Service WriterEquipmentShare is immediately hiring a Service Writer for our rental facility in Pasco, WA to be responsible for scheduling rentals and maintaining customer service standards with customers.Pay : $20 - $28 per hour (Depends on experience)Schedule : Monday to Friday, 7 : 00 AM to 5 : 00 PM, and offers overtime pay after working 40 hours.Why We’re a Better Place to WorkCompetitive salaryMedical, Dental and Vision benefits coverage for full-time employeesGenerous paid time off (PTO) plus company paid holidays401(k) and company matchAnnual tool and boot reimbursements for those in applicable jobsFitness Membership stipends plus seasonal and year round wellness challengesCompany sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nightsVolunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per yearOpportunities for career advancement and professional developmentAccess to industry leading diagnostic toolsPrimary ResponsibilitiesWrite customer damage work orders, order parts and bill work ordersAssist the service manager to manage customer damage and internal work ordersRespond to inbound leads and guide customers through the EquipmentShare rental processExpand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficientlyMaintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their businessPromptly respond to and resolve customer inquiries, requests, complaints or other communicationsDevelop new sales strategies and techniques to increase our market share and improve our customer experienceSkills & Qualifications Required Skills / Abilities : You’re a great listener and care about solving your customer’s problemsYou’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental processYou have strong interpersonal and problem-solving skillsYou can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and servicesEducation and Experience : 3–4 years of sales experience (equipment sales experience is a plus)High School diploma or equivalentPhysical Requirements : This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screenEquipmentShare is an EOE M / F / D / V
Salary : $20 - $28
