What are the responsibilities and job description for the Customer Service Representative position at Equitable Bank?
Customer Service Representative
Job Summary:
This position is responsible for providing excellent customer service while efficiently and accurately processing customers’ transactions. The position will also assist with opening new accounts or making changes to existing accounts
Essential Functions:
- Responsible for comprehensive, prompt, and efficient processing of customer transactions
- Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsements, and enters deposits into computer records.
- Cashes checks from a variety of accounts upon proper verification.
- Receives and posts mortgage, consumer loan, and other payments.
- Balances cash drawer at the end of the shift. Reports any discrepancies to the supervisor.
- Explains bank services and charges to customers.
- Opens New Accounts including verification and entry of customer information.
- Educates customers on available services.
- Process account changes, close accounts, and investigate unauthorized transactions.
- Process fraud claims.
- Issues Official Checks and Gift Cards.
- Reports malfunctions of teller terminals and other equipment used at the teller station.
- Cross-sells bank products and services as appropriate
- Performs all other duties as assigned.
- Handle customer questions about things like opening accounts, helping enroll with online banking, debit, and credit cards.
- Work with customer account information and account changes.
Qualifications/Skills:
- High School Diploma or Equivalent
- 1 years customer service experience
- Banking experience preferred.
- Proficiency in Microsoft Office products
- Excellent communication skills, including verbal and phone.
- Creativity and resourcefulness
- Excellent time management skills
- Ability to handle multiple priorities and ensure accurate and timely completion of all tasks.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- May need to stand for long periods of time.
- Must be able to lift up to 15 pounds at times.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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