Disability and Leave Management Claims Specialist

Disability and Leave Management Claims Specialist ( 2500003B )

Primary Location : UNITED STATES-NC-Charlotte

Other Locations : UNITED STATES-Remote, UNITED STATES-NY-Syracuse

Organization : Equitable

Schedule : Full-time

Description

At Equitable, our power is in our people. We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

Equitable is looking for an experienced Claims Specialist supporting Disability and Leave Management claims to join our team! The Claims Specialist is responsible for providing excellent customer service. You will be expected to utilize judgment and assess risk as you work with various business partners to render claim decisions and partner with internal and external resources. Reliability and dependability throughout our extensive training program is required.

Key Job Responsibilities

Deliver an exceptional customer experience and ensure that customer commitments and deliverables are achieved

Communication via telephone, email, and text with employees, employers, attorneys, and others

Review and interpret medical records, utilizing resources as appropriate

Complete financial calculations

Gain an understanding and working knowledge of the Equitable claim and other applicable systems, policies, procedures, and contracts as well as regulatory and statutory requirements for claim adjudication

Apply contract / policy provisions to ensure accurate eligibility and liability decisions

Demonstrate and apply analytical and critical thinking skills

Verify on-going liability and develop strategies for return-to-work opportunities as appropriate

Document objective, clear and technical rationale for all claim determinations and demonstrate the ability to effectively communicate claim decisions to our customers via oral and written communication

Leverage a broad spectrum of resources, materials, and tools to render claims decisions

Provide timely and exceptional customer experience by paying appropriate claims accurately and timely, responding to all inquiries and maintaining expected service and quality standards

Work within a fast-paced environment, with tight deadlines, and demonstrate the ability to balance multiple priorities

Work independently as well as within a team structure

The base salary range for this position is $50,000-$60,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits : Equitable Total Rewards Program ()

Qualifications

Required Qualifications

Bachelor’s degree or equivalent work experience

1 years disability claims experience

Exceptional customer service skills

Maintains positive and effective interaction with challenging customers

Strong knowledge of disability and leave laws and regulations

Ability to handle sensitive information with confidentiality and professionalism

Preferred Qualifications

Group Disability Claims experience

Exceptional written and oral communication skills demonstrated in previous work experience

Excellent organizational and time management skills with ability to multitask and prioritize deadlines

Ability to manage multiple and changing priorities

Detail oriented; able to analyze and research contract information

Demonstrated ability to operate with a sense of urgency

Experience in effectively meeting / exceeding individual professional expectations and team goals

Demonstrated analytical and math skills

Ability to exercise critical thinking skills, risk management skills and sound judgment

Ability to adapt, problem solve quickly and communicate effective solutions

High level of flexibility to adapt to the changing needs of the organization

Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment

Continuous improvement mindset

A commitment to support a work environment that fosters diversity and inclusion

Proficiency in computer literacy and skills with the ability to work within multiple systems; proficiency with PC based programs such as Excel and Word

Skills

Analytical Thinking : Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Customer Support Operations : Knowledge of customer support techniques, tools, technologies, and best practices; ability to utilize all aspects of customer support operations to manage a call center.

Customer Support Systems : Knowledge of principles and techniques used in customer support and ability to use applications, hardware, software, networking, and the applications environment used for customer support.

Managing Multiple Priorities : Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Diversity, Equity and Inclusion : Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.

ABOUT EQUITABLE

At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE : Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .

Req ID : 2500003B

Salary : $50,000 - $60,000