What are the responsibilities and job description for the Claims Senior Specialist position at EquiTrust?
About Us:
EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMO’s). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, Iowa.
How You’ll Contribute:
As a Claims Senior Specialist, you will be responsible for coordinating and processing annuity and life insurance claims, including incontestable claims and living benefit requests. You will work closely with third-party underwriting teams, investigation units, and internal departments such as Regulatory Compliance and Actuarial to ensure timely and accurate claim processing. This role requires a detail-oriented professional with strong analytical skills who is committed to delivering excellent customer service.
What You’ll Do:
- Process and examine annuity and life insurance claims from receipt to payment.
- Collaborate with internal teams and external stakeholders to ensure compliance with state regulations.
- Handle escalated inquiries and complex claims independently or with leadership guidance.
- Conduct quality analysis of claims to maintain high service standards.
- Identify and propose workflow improvements to enhance efficiency.
- Participate in system enhancement testing and provide feedback for corrections.
- Train new team members on processes, procedures, and regulations.
- Communicate effectively with agents, claimants, and beneficiaries.
- Monitor outstanding claims and send follow-up correspondence.
- Assist with internal audits and additional projects as needed.
What You’ll Bring:
Education:
- High School Diploma or equivalent required.
Experience:
- At least 2 years of claims experience required.
- Minimum 3 years of experience in life insurance and/or annuities preferred.
- Experience with annuity claims transactions is a plus.
Knowledge, Skills, and Abilities:
- Strong mathematical, analytical, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to manage escalated calls with professionalism and composure.
- Strong organizational skills with the ability to multitask and meet deadlines.
- Proficiency in Microsoft Office and the ability to learn proprietary systems.
- Commitment to fostering an inclusive and collaborative work environment.
Physical Requirements:
- Ability to sit for extended periods and work with a computer.
- Occasional walking, reaching, and bending as needed.
Total Rewards:
In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including:
- Medical, Dental & Vision coverage:
- 401(k) with Company Match
- Paid time off: Vacation, Sick, Holiday, and more
- Paid Parental Leave for both Mothers and Fathers
- Hybrid/Remote Work Options
- Early Friday Closure
EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers.
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