What are the responsibilities and job description for the Commissions Coordinator position at EquiTrust?
About Us:
EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMO’s). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, Iowa.
How You’ll Contribute:
As a Commission Coordinator, you will play a key role in ensuring accurate commission processing and regulatory compliance within our Policy Administration team. You will collaborate with internal departments and external partners to support agents, streamline commission payment processes, and uphold service excellence. We are looking for candidates who are detail-oriented, customer-focused, and knowledgeable about life insurance and annuity commission structures.
What You’ll Do:
- Verify that all licensing, contracting, and training requirements are met before issuing contracts.
- Partner with the Agency/Contracting team to ensure state and company appointment requirements are up to date.
- Monitor unpaid commissions, request outstanding requirements, and facilitate timely payments.
- Act as a liaison between agent administration, sales, and marketing teams to support agent onboarding and training.
- Maintain and update the agent training website with relevant resources.
- Assist the Tax team with year-end tax reporting and regulatory compliance.
- Process debit balance collections, payment reconciliations, and commission adjustments.
- Communicate with third-party collection agencies regarding outstanding balances.
- Review agent requests, assess exceptions, and provide clear communication regarding changes.
- Train new team members on processes, procedures, and state regulations.
- Support Policy Administration and other departments as needed to achieve company objectives.
What You’ll Bring:
Education:
- High School Diploma or Equivalent required.
Experience:
- Minimum 3 years of experience in life insurance and/or annuity contracting, agent licensing, or commission processing.
- 4 years preferred, with knowledge of agent state licensing requirements.
Knowledge, Skills, and Abilities:
- Strong mathematical, analytical, and problem-solving skills.
- Effective verbal and written communication abilities.
- Ability to handle escalated calls professionally and provide excellent customer service.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Proficiency in Microsoft Office and internal business systems.
- Commitment to fostering a collaborative and inclusive work environment.
Physical Requirements:
- Frequently required to sit, talk, hear, and use hands for fine manipulation.
- Occasionally required to walk, stand, bend, and reach above.
- Must be able to lift up to 10 lbs occasionally.
Total Rewards:
In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including:
- Medical, Dental & Vision coverage:
- 401(k) with Company Match
- Paid time off: Vacation, Sick, Holiday, and more
- Paid Parental Leave for both Mothers and Fathers
- Hybrid/Remote Work Options
- Early Friday Closure
EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers.
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