What are the responsibilities and job description for the Client Onboarding Specialist position at Equity Administrative Services Inc And Affiliates?
- This position is based out of our Westlake, OH office and is eligible for a hybrid schedule after the probationary period.
JOB SUMMARY:
The Onboarding Specialist partners with Sales to establish new client relationships by serving as the single point of contact for establishing and funding a new client account. Strives to improve client satisfaction, enhance and expand client relationships and provides additional opportunities or education related to the products and services available. Works cross functionally with Sales, Client Services, and Operations to strengthen client loyalty, referrals and retention.
ESSENTIAL FUNCTIONS:
Provides sales, service and execution support for new client relationships by placing outbound calls to assist with establishing a new client account, providing status updates and working to effectively fund the account
Gathers, reviews and verifies required documents for completion and accuracy
Assists clients with the facilitation of a transfer or rollover of assets by working with various contra firms
Maintains thorough knowledge and understanding of Equity Trusts products and services, including the online account management system and Gold Level Service
Delivers distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous
Recognizes client needs to offer additional opportunities or education related to their investment goals
Coordinates investment related walkthroughs with the Client Services department
Builds rapport and strengthens relationships while servicing client needs
Works collaboratively in a team environment to achieve team, department, and overall business commitments
OTHER FUNCTIONS:
Acts as trusted resource and support for the Sales Team
Assists other departments as needed
Performs other duties as assigned
QUALIFICATIONS:
Education and Experience:
Associate degree in business or related field preferred; three (3) years of experience in financial services industry may be considered in lieu of a degree
Minimum three (3) years of customer service experience
Retirement product knowledge or financial services experience preferred
PROFESSIONAL CERTIFICATIONS:
None required
TECHNICAL SKILLS:
Intermediate level of proficiency in Microsoft Office
Intermediate level of proficiency in Outlook
Ability to type a minimum of 45 WPM (accurately) preferred
Basic 10 key skills
BEHAVIORAL COMPETENCIES:
In addition to the Core Company competencies of Customer Focus, Collaboration & Teamwork, Integrity & Trust, and Self-Development.
Listening skills
Detail-oriented
Organizing Time management
Written and verbal communication
PHYSICAL DEMANDS/WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description can be amended at any time.
Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
