Customer Success Manager

Location: Remote (ideally based in Washington DC or the Greater DMV Region)

Job Type: Full-time

Department: Customer Success & Support

Reports To: Chief Growth Officer

About Equity Quotient:

Equity Quotient is a population health data and analytics platform that improves outcomes, elevates quality, and helps lower the cost of care. By aggregating diverse datasets, running proprietary analytics, and automating reporting, we streamline compliance, optimize performance, and drive measurable impact for healthcare organizations and communities. 

Our platform empowers leaders to close equity gaps, advance health outcomes, and build resilient, sustainable systems that thrive in a rapidly evolving healthcare landscape. We are looking for a dedicated and results-driven Customer Success Manager (CSM) to join our team and ensure our enterprise clients derive maximum value from our solutions.

Role Overview:

As a Customer Success Manager, you will serve as the primary advocate for our enterprise clients, helping them achieve their business goals through our technology solutions. You will work closely with clients to ensure successful onboarding, product adoption, and long-term satisfaction. This role requires a strategic mindset, excellent relationship-building skills, and a deep understanding of enterprise technology solutions.

Key Responsibilities:

• Act as the main point of contact for enterprise customers, building strong relationships to drive product adoption and customer retention.
• Build Standard Operating Procedures for Customer Success Operations. 
• Lead the onboarding process, ensuring a seamless transition from sales to implementation.
• Develop and execute customer success plans that align with clients’ business objectives.
• Monitor customer health scores and proactively address potential issues to improve satisfaction and mitigate churn risks.
• Provide training, best practices, and ongoing education to clients to maximize their usage of our solutions.
• Work collaboratively with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and improve the overall customer experience.
• Identify expansion and upsell opportunities, collaborating with the Sales team to drive growth.
• Collect customer feedback and provide insights to the Product and Engineering teams to influence product development.
• Maintain accurate records of customer interactions, renewals, and performance metrics in CRM tools.
• Host business reviews and success check-ins with clients to ensure alignment and continued value realization.

Qualifications:

• Bachelor’s degree in Business, Technology, or a related field.
• 5-7 years of experience in customer success, account management, or related roles within an enterprise technology environment.
• Strong understanding of SaaS, cloud solutions, or enterprise software products.
• Exceptional communication, presentation, and problem-solving skills.
• Ability to build and maintain relationships with key stakeholders at various organizational levels.
• Proactive and strategic thinker with a customer-centric mindset.
• Experience working with CRM and customer success tools (e.g., Hubspot, Salesforce, Zendesk, etc.).
• Ability to analyze data and translate insights into actionable strategies.
• Passion for technology and continuous learning.

What We Offer:

• Competitive salary
• Flexible work arrangements (remote/hybrid options).
• Professional development opportunities and career growth.
• A collaborative and innovative company culture that values customer success.

Join us in shaping the future of healthcare by ensuring our customers achieve their desired outcomes with our solutions. Apply today and be a part of our customer success team at Equity Quotient!

How to Apply:

Submit your resume and a cover letter outlining your relevant experience and enthusiasm for this role to perfecto@equityquotient.io.