What are the responsibilities and job description for the Community Administrator - Reserve at Town Center position at Equity Residential?
JOB DESCRIPTION
Our Community Administrators are smart and savvy with a passion for customer service and a strong attention to detail. They directly interact with our residents and prospective residents on matters relating to account management. As a Community Administrator, you will accurately and efficiently prepare and assist with leasing paperwork, collect and post security deposits and rent, and generate necessary reports from the property management system (MRI) to monitor outstanding activities including delinquencies.
As a Community Administrator, you will be responsible for accurate management of our resident accounts to achieve operational excellence, customer loyalty, and retention. You will handle the accounts receivable, accounts payable, and community collections to ensure accurate financial reporting. Additionally, you will act as a right hand to your Community Manager, providing leadership, delegation, and supervision to the office, service, and concierge teams and making important business decisions in his or her absence. This position requires a high degree of independence, accountability, and an ability to work with varying levels of supervision. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills.
WHO YOU ARE
A Strong Communicator.
Your writing and speaking skills are clear and effective, helping you connect well with others.
A Team Player.
You are united with teammates in delivering the best experience to current and prospective residents.
Organized and Accountable.
You have exceptional time management abilities and are able to juggle the needs of changing priorities at the community while accomplishing objectives.
Analytical.
You are comfortable working with numbers, interpreting financial statements, evaluating trends, and analyzing data.
Levelheaded.
You keep your cool during stressful situations and quickly find solutions.
Flexible and Adaptable. You understand that the world does not exist through black and white lenses and embrace the opportunity to live in the gray.
Confident and Decisive. You take initiative, trust your gut, and are not afraid to make a decision or deliver a difficult message.
Solution-Oriented.
You follow through on commitments, letting residents know that they matter.
WHAT YOU'LL DO
Connect people to community
through effective leasing administration and communication with residents.
Manage the leasing process
by guiding the team through effective and accurate management of mortgage verifications, applications, lease agreements and addenda, employment and credit checks and move-in packets.
Partner with the Central Business Group (CBG)
to ensure accurate and efficient processing of all property operations on a monthly basis.
Orchestrate accounting functions
associated with the property, including processing invoices, paying bills, and assisting the Central Business Group (CBG) with collections, evictions, and managing resident accounts and charges.
Maintain current knowledge
of federal and state subsidy programs including regulatory requirements and deadlines (if applicable to your region/community).
Collaborate with talented teammates
to identify and solve any apartment issues that arise.
REQUIREMENTS
Minimum 2 years residential property management experience with working knowledge of tenant and eviction laws
Familiarity and comfort with performance metrics, sales quotas, and financial concepts
Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media
Excellent communication, interpersonal, and organizational skills
High school diploma or equivalent
Available to work a flexible schedule, including weekends
PREFERRED EXPERIENCE
College degree or related coursework in business, accounting, hospitality, or property management
Prior experience in finance, accounting, or bookkeeping
Salary:
$25.41 - $31.06 / hour
The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
Benefits
Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.
Our portfolio of high-quality properties in urban growth markets - New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver - provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That's why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.
Equity Rewards
When you join Equity Residential, you won't be treated as simply another employee - you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.
We recognize that everyone has different needs outside of work. That's why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program
Equity Values
At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value - in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.
All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.
ABOUT THE TEAM
Located in Chicago and in corporate offices throughout the country, Property Management is responsible for the day-to-day operations at our communities. This includes not only onsite interactions, but also implementing and using property-based systems, such as MRI and LRO. Additionally, we help shape Equity's portfolio in conjunction with the Development and Transactions departments.
Our Community Administrators are smart and savvy with a passion for customer service and a strong attention to detail. They directly interact with our residents and prospective residents on matters relating to account management. As a Community Administrator, you will accurately and efficiently prepare and assist with leasing paperwork, collect and post security deposits and rent, and generate necessary reports from the property management system (MRI) to monitor outstanding activities including delinquencies.
As a Community Administrator, you will be responsible for accurate management of our resident accounts to achieve operational excellence, customer loyalty, and retention. You will handle the accounts receivable, accounts payable, and community collections to ensure accurate financial reporting. Additionally, you will act as a right hand to your Community Manager, providing leadership, delegation, and supervision to the office, service, and concierge teams and making important business decisions in his or her absence. This position requires a high degree of independence, accountability, and an ability to work with varying levels of supervision. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills.
WHO YOU ARE
A Strong Communicator.
Your writing and speaking skills are clear and effective, helping you connect well with others.
A Team Player.
You are united with teammates in delivering the best experience to current and prospective residents.
Organized and Accountable.
You have exceptional time management abilities and are able to juggle the needs of changing priorities at the community while accomplishing objectives.
Analytical.
You are comfortable working with numbers, interpreting financial statements, evaluating trends, and analyzing data.
Levelheaded.
You keep your cool during stressful situations and quickly find solutions.
Flexible and Adaptable. You understand that the world does not exist through black and white lenses and embrace the opportunity to live in the gray.
Confident and Decisive. You take initiative, trust your gut, and are not afraid to make a decision or deliver a difficult message.
Solution-Oriented.
You follow through on commitments, letting residents know that they matter.
WHAT YOU'LL DO
Connect people to community
through effective leasing administration and communication with residents.
Manage the leasing process
by guiding the team through effective and accurate management of mortgage verifications, applications, lease agreements and addenda, employment and credit checks and move-in packets.
Partner with the Central Business Group (CBG)
to ensure accurate and efficient processing of all property operations on a monthly basis.
Orchestrate accounting functions
associated with the property, including processing invoices, paying bills, and assisting the Central Business Group (CBG) with collections, evictions, and managing resident accounts and charges.
Maintain current knowledge
of federal and state subsidy programs including regulatory requirements and deadlines (if applicable to your region/community).
Collaborate with talented teammates
to identify and solve any apartment issues that arise.
REQUIREMENTS
Minimum 2 years residential property management experience with working knowledge of tenant and eviction laws
Familiarity and comfort with performance metrics, sales quotas, and financial concepts
Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media
Excellent communication, interpersonal, and organizational skills
High school diploma or equivalent
Available to work a flexible schedule, including weekends
PREFERRED EXPERIENCE
College degree or related coursework in business, accounting, hospitality, or property management
Prior experience in finance, accounting, or bookkeeping
Salary:
$25.41 - $31.06 / hour
The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
Benefits
- Rent discount
- 9 paid holidays, including both scheduled and floating holidays, for eligible full-time employees for each calendar year.
- 5 days paid time off, accrued on a weekly basis
- Health Care Plans: Two medical plan options. Plan offers 100% coverage for preventive care and lets you choose from a network of health care providers. Dental and Vision coverage are also available.
- Basic life and accidental death and dismemberment (AD&D) insurance are covered 100% for full-time employees
- Short-term and long-term disability (STD and LTD) are both offered if you are unable to work due to a non-work related illness or injury
- 401 (k) Retirement Savings Plan
- Employees have the opportunity to invest in the success of the company by purchasing shares of Equity Residential stock ("EQR") at a discounted rate
Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.
Our portfolio of high-quality properties in urban growth markets - New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver - provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That's why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.
Equity Rewards
When you join Equity Residential, you won't be treated as simply another employee - you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.
We recognize that everyone has different needs outside of work. That's why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program
Equity Values
At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value - in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.
All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.
ABOUT THE TEAM
Located in Chicago and in corporate offices throughout the country, Property Management is responsible for the day-to-day operations at our communities. This includes not only onsite interactions, but also implementing and using property-based systems, such as MRI and LRO. Additionally, we help shape Equity's portfolio in conjunction with the Development and Transactions departments.
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