What are the responsibilities and job description for the Concierge - Prism at Park Avenue South position at Equity Residential?
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.
How We Deliver A Winning Performance
As a Concierge, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times.
How We Deliver A Winning Performance
- Question Authority
- Walk the Talk
- Share Knowledge
- Listen, not just Hear
- See the Glass Half Full
- Take Educated Risks
- Enjoy the Ride
- Share the Spotlight
- Do the Right Thing
- Test Your Limits
- Physical Wellbeing: Medical, dental, and vision care
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
- Community Wellbeing: Paid Community Service Hours
- Career Wellbeing: Leadership Development
- Learn more about our Total Wellbeing programhere.
As a Concierge, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times.
- Warmly welcoming residents, prospects, and guests, handling packages promptly and professionally
- Answering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needs
- Providing resident services such as lockout assistance, transportation arrangements, and event support
- Facilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses
- Ensuring timely entry of service requests and conducting routine inspections for organized common areas
- Vigilantly monitoring security systems for a secure environment
- Implementing security measures by securing sensitive information and locking computers when away
- High School diploma or equivalent
- A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
- Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
- Knowledge of federal and state apartment housing laws
- Availability to work a flexible schedule, including weekends
- Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
- Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.
- Employees are eligible for overtime pay and performance incentives.
- The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
- Customer service experience
- New Jersey only: Fire Safety Certification
Salary : $22 - $26
