What are the responsibilities and job description for the Leasing Consultant position at Equity Residential?
Creating Thriving Communities
At Equity Residential, we strive to cultivate a workplace culture of authenticity and collaboration. Our values include Diversity, Sustainability, and Total Wellbeing.
Our Performance Principles
- Question Authority
- Walk the Talk
- Share Knowledge
- Listen Actively
- Focus on Positives
- Take Informed Risks
- Enjoy the Experience
- Collaborate Equally
- Do What's Right
- Push Personal Boundaries
Total Wellbeing Program
- Physical Wellbeing: Medical, dental, and vision care
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
- Community Wellbeing: Paid Community Service Hours
- Career Wellbeing: Leadership Development
Leasing Consultant Role
As a Leasing Consultant, you will spend half of your week effectively marketing your community and following up on leads, cultivating relationships with prospective residents. The other half of your time will involve providing exceptional customer service to enhance residents' experiences and maintaining the overall appeal and functionality of the property.
- Respond proactively to sales leads, promoting the community by addressing resident needs and providing information on availability, pricing, location, and amenities
- Invite and schedule prospective residents for community tours, employing effective selling techniques to close deals
- Support community marketing efforts by positively influencing online presence, offering input on advertising campaigns
- Explain lease provisions and community policies comprehensively, ensuring thorough move-in activities and conducting orientations for new residents
- Ensure resident satisfaction and loyalty through prompt communication and proactive issue resolution
- Manage leasing documents efficiently, process payments, and complete move-in procedures
- Work Schedule: Tuesday-Saturday: 9am-6pm
Requirements for Success
- High School diploma or equivalent
- Strong customer service/customer-facing orientation: Retail Sales, Hospitality
- Well-organized with the ability to prioritize and multitask
- Excellent communication and interpersonal skills
- Proficiency in using property management software & Google Suite
- A valid driver's license, good driving record, auto insurance, and reliable transportation are required if the employee will operate a motorized vehicle during their workday and/or as part of their role
- Knowledge of federal and state apartment housing laws
- Office team employees are required to use their own Smartphone to perform certain aspects of their job
Bonus Qualifications
- Experience in leasing or property management
- College degree or coursework
Compensation Package
- Eligibility for overtime pay and performance incentives
