What are the responsibilities and job description for the Multi-Site Leasing Consultant-Heights on Capitol Hill position at Equity Residential?
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.
How We Deliver A Winning Performance
A primary function of the Multi-Site Leasing Consultant role is to promote Equity Residentials brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The Multi-site Leasing Consultant spends approximately 60% of his/her time on new sales and tour management, 30% on resident relations and customer service and 10% on leasing administration. This position will utilize proven sales techniques and customer service skills to manage the sales process, from start to finish; presenting Equity Residential communities in a compelling way, building rapport with prospects and residents and providing a high level of customer service to support resident retention. This position will report to the Community Manager or Area Sales Manager.
How We Deliver A Winning Performance
- Question Authority
- Walk the Talk
- Share Knowledge
- Listen, Not Just Hear
- See the Glass Half Full
- Take Educated Risks
- Enjoy the Ride
- Share the Spotlight
- Do the Right Thing
- Test Your Limits
- Physical Wellbeing: Medical, dental, and vision care
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
- Community Wellbeing: Paid Community Service Hours
- Career Wellbeing: Leadership Development
- Learn more about our Total Wellbeing programhere.
A primary function of the Multi-Site Leasing Consultant role is to promote Equity Residentials brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The Multi-site Leasing Consultant spends approximately 60% of his/her time on new sales and tour management, 30% on resident relations and customer service and 10% on leasing administration. This position will utilize proven sales techniques and customer service skills to manage the sales process, from start to finish; presenting Equity Residential communities in a compelling way, building rapport with prospects and residents and providing a high level of customer service to support resident retention. This position will report to the Community Manager or Area Sales Manager.
- Promotes Equity Residential's brand.
- Under the direction of the Community, General, or Area Sales Manager, coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
- Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
- Completes CRM tasks within the appropriate time frame.
- Promotes the communities based on the prospective resident's needs.
- Proactively manages the Tour Schedules.
- Inspects the community ready product and tour path daily.
- Employs effective selling techniques to close the sale.
- Cross-sells, both within assigned communities and other sister communities to meet the needs of the prospective residents.
- Maintains accurate and in-depth knowledge of all aspects of the community.
- Supports the community's marketing efforts.
- Monitors community trends to prepare for future occupancy needs.
- Provides leadership and mentorship to Leasing Consultants.
- Assists residents regarding payment and account ledger inquiries.
- Communicates effectively with the service and office team, as well as residents.
- Maintains market and community knowledge.
- Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
- Accurately and efficiently prepares and assists with all leasing documents.
- Assist with postings and notifications to the residents when assigned.
- Verifies all scheduled move-in files are complete.
- Completes all required training in a timely manner.
- Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
- Represents the Company in a professional manner at all times.
- Sales and Customer Service experience is preferred.
- High School diploma or equivalent.
- A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
- Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
- Knowledge of federal and state apartment housing laws
- Availability to work a flexible schedule, including weekends
- Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
- Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.
- For hourly roles: Employees are eligible for overtime pay and performance incentives.
- The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications
Salary : $22 - $27
