What are the responsibilities and job description for the Quality Assurance Associate position at Equity Trust Company?
- This position is based out of our Fort Myers, FL location and is eligible for a hybrid schedule after the probationary period.
The Quality Assurance Associate reviews and provides approvals for new investments to be onboarded. Works across departments on reviewing various transactions and sales opportunities. Records errors found while processing transaction approvals. Supports the Quality Assurance Leads by monitoring the team inbox, dashboard and files, taking the appropriate follow up actions.
Responsibilities & Duties
- Performs preliminary review of new assets to determine administrative feasibility
- Reviews submitted transactions to ensure accuracy and adherence to Equity Trust Policies and Procedures
- Monitors team inbox and files
- Creates cases for death and divorce accounts
- Reviews and properly labels files and creates tasks or cases for necessary follow-up actions
- Performs routine maintenance of filtered results found on shared reports
- Performs other duties as assigned
- 1-3 years of experience in Quality Assurance, Administrative Review, Auditing or similar role
- Bachelor’s Degree preferred
- None
To be successful in this role, you should have experience with and an understanding of the following:
- Proficient in Microsoft Office Suite
- Salesforce or similar CRM software (User Only)
In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:
Customer Focus | Collaborates
Resourcefulness | Balances Stakeholders
Physical Demands/Work Environment
This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Disclaimer/Associate Acknowledgement
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
About Equity Trust
Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold.With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more. Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian.As an industry-leading custodian of alternative assets in tax-advantaged accounts, our 45-year* track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service.As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products.
