Operations Manager

Job Type: Full Time

Position Overview:

The Operations Manager will oversee all departments within Agent Probate (AP) to ensure the efficiency, accuracy and pace of all company initiatives. The primary responsibility is to consistently provide the highest level of customer service to our clients and vendors by utilizing industry knowledge, operational processes and company resources. The KPI’s for this position supports the actions to interface with operational processes and manage the scope of work from contract-to-close.

Qualifications:

· Licensed California Realtor with at least 4 years of experience in real estate operations. Preferably some experience in Probate and Trust Sales.

· Proven ability to manage listings and coordinate transactions effectively.

· Detail-oriented with strong communication and customer service skills.

· Highly organized and excels at multitasking in fast-paced environments.

· Exceptional communication and interpersonal skills for seamless team collaboration.

· In-depth knowledge of local real estate market trends and regulations.

· Skilled at adapting to shifting priorities while maintaining smooth operations.

· Strong critical thinking and problem-solving abilities.

· Self-motivated, able to work independently, take initiative, and be proactive.

· Committed to ownership, confidentiality, honesty, loyalty, and integrity.

· Punctual and dependable, ensuring reliability in all tasks.

· Must have expertise and/or high proficiency in software platforms:

o C.A.R – Zip forms

o The MLS (Create CMAs, enter listings, run market comps, etc.)

o DocuSign

o Familiar with CRM platforms

Responsibilities:

· Team Management: Manage team members and operations within each AP Department. Attend and lead team meetings. Act as a liaison between team members, clients, and vendors.

· Listing Support: Schedule listing appointments, prepare listing agreements, generate CMA, sales comparables and marketing materials. Generate MLS listings that are accurate and engaging, coordinate with vendors to ready property for sale (occupants, cleaning/haul away, photography, order for sale signs, order lockbox / supra, order required city reports, utilities, etc.). Supervise showing agents and ensuring efficient scheduling.

· Transactional Support: Handle contracts, prepare offer presentations, disclosures, order or schedule reports, inspections, contingency deadlines, and closings to ensure compliance and seamless execution. Escrow management from open to close.

· Marketing Support: Collaborate with the marketing team to align property promotions, branding, and content strategies. Assist in developing and executing effective marketing strategies for property listings. Create Marketing (post cards, email blasts, letters, order signs etc.), make marketing ideas come to life and follow through with consistent monthly & quarterly marketing programs

· Process Improvement: Improve and streamline operational systems and processes for enhanced team efficiency. Database management and research – creation of SOPs and Templates

· Other tasks: Light business personal assistance

Job duties may be modified or adjusted as needed to meet the requirements of the position.

If you're interested, please apply with your resume in PDF format.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Santa Monica, CA 90402 (Required)

Ability to Relocate:

• Santa Monica, CA 90402: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $75,000