What are the responsibilities and job description for the Employment Services Specialist position at Equus Workforce Solutions?
Job Description
Education/Certificates/Licenses/Registration
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
- Counsels and assists the program’s customers regarding job search strategies, personal career advisement and training issues. Help with professional goal-setting and planning
- Identify and work with barriers to employment. If needed, identify outside resources, programs and other services for customers.
- Advises, monitors and tracks participation for customers so that they maximize the functions and opportunities of the program
- Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
- Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
- Provides motivational support to customers during the job search process
- Identifies training needs and ensures appropriate training
- Facilitates job readiness/search workshops if needed
- Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
- Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
- Successfully documents customer success stories internally and externally
- Analyzes and constructs critiques of resumes/required documentation for the effective processing of customer eligibility
- Administratively maintains accurate and complete records. Maintains correspondence as required by the Program Director and according to standards set by the Customer
- Works under the direction of the Office Supervisor to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary
- Produces word-processing documents, including charts and tables. Proofreads and edits correspondence, memoranda, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director
Education/Certificates/Licenses/Registration
- BA/BS in psychology, marketing, business, human resources, or related fields with two plus years of relevant work experience
- Experience working with career counseling consumers in a high-volume environment, particularly in a human service or workforce development or an equivalent combination.
- Strong Communication and organization skills, computer skills, publishing skills, and the ability to communicate clearly and concisely.
- The ability to relate well with individuals, ability to motivate, and possess experience in presenting workshops and collaborating with individuals having one or more barriers to employment
- Knowledge of various job search strategies, resources, and action plans.
- Ability to follow instructions well
- Adaptable, flexible, and a fast learner
- Creative and able to meet deadlines
- Works well under pressure, and goal-oriented, and works well within a team concept
- Demonstrated customer service skills
- Demonstrated computer skills, with experience using word processing and spreadsheet software applications
- Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
- Be able to work shifts and overtime if required.
- Travel when necessary.
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
