Customer Support Specialist (816510)

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

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  Serve as the first point of contact for individuals entering the SC Works Center in Spartanburg coming into contact with an average of 900 people monthly

• Perform an intake assessment with each individual by asking open ended questions to determine the primary purpose for visiting the center

• Maintain accurate records of each client visit using the VOS Greeter system to capture center traffic data

• Design and update community information boards on upcoming job events, services available throughout the SC Works ecosystem, and relevant information from partner agencies

• Prepare referrals to partner agencies, such as Adult Education and Vocational Rehabilitation, for additional services tailored to individual needs

• Inform individuals about all the opportunities available through the WIOA Program including supportive services, eligible training fields, and on-the-job training positions

• Follow-up with individuals that have visited any of the SC Works Greater Upstate Centers each quarter and compile feedback from their visits for the Operations Manager

• Register individuals to take the WIN Assessment Test in both the WIN System and local calendar

• Develop monthly in-house newsletter to communicate valuable information to staff

• Collect completed customer surveys from clients and transfer the data to the appropriate system

• Offer feedback to the Operations Manager on process improvements for customer intake flow

• Other duties as assigned

• High school diploma or GED and two years of college coursework OR
• High school diploma or GED and two years of customer service OR equivalent combination of education and experience
• Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
• Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents herself/himself as a professional
• Is able to handle effectively situations where a large number of customers want her/his attention at the same time

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.