What are the responsibilities and job description for the Outreach and Engagement Specialist 100207 position at Equus?
In this Outreach and Engagement Specialist role you will be an integral part of the Operational team responsible for greeting clients upon entering the building to determine customer needs and appropriate referral to staff.
This is a critical role in that you will be responsible for the first impression of the center initial assessment of job seeker needs overview of career center services and directing the job seeker to the right service quickly. In this role you will :
- Provide job seekers with social service referrals
- Provide assistance in the resource room as needed with a special focus on encouraging and empowering job seekers to utilize selfhelp resources
- Collect documentation and verify information needed for employment / education services
- Conduct exit interviews to ensure customer satisfaction
- Generate statistical reports
- Conduct morning meetings with staff to communicate activities and events
- Conduct outreach to increase traffic in the center
Qualifications :
You are a selfmotivated and flexible team player. You consider yourself to have strong organizational interpersonal and communication skills. Youre driven and comfortable multitasking in a fastpaced environment. You take pride in your customer service background and are familiar working with commonly used job search websites and resources. You enjoy making connections with others both inperson and over the phone. You have a bachelors degree or higher and two 2 years of experience providing career or related services and are ready to make an impact. Want to stick out above the rest Wed be blown away if you have previous experience working in social services and with individuals from a diverse range of backgrounds.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work : Employment Type :
Fulltime
Key Skills
Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking
Experience : years
Vacancy : 1
