Talent Engagement Specialist

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

The Talent Engagement Specialist ensures smooth client activity flow at the Career Center by managing front desk operations, scheduling appointments, and responding to inquiries promptly. They conduct client follow-ups, support the Talent Development Specialist Team with outreach efforts, and assist with community engagement initiatives. This role includes tracking customer engagement, performing administrative tasks, coordinating schedules, and maintaining a professional, welcoming environment. The specialist plays a vital role in fostering client engagement and supporting programmatic goals.

• Greet clients and manage activity flow within the Career Center.
• Support front desk operations by directing inquiries, managing customer flow, and scheduling client appointments.
• Respond to business phone calls, voicemail messages within 24 hours, and virtual chat inquiries, ensuring participants are directed to appropriate resources or staff.
• Conduct client follow-up via phone, text, and email within 24 hours of initial contact to ensure engagement and resolve inquiries.
• Assist the Talent Development Specialist Team by supporting caseload outreach efforts, including contacting clients who fail to report for appointments.
• Support community outreach initiatives to promote programs and services.
• Track and report on customer engagement activities to support team goals.
• Perform general administrative duties, including copying, scanning, assembling informational materials or packets, and sorting and distributing materials as needed.
• Assist with data gathering for reports using computer systems, printed reports, or other available resources.
• Conduct additional customer outreach to maintain engagement throughout the service participation process.
• Assist management with scheduling and organizing activities.
• Uphold a friendly, professional, and welcoming environment for all customers and stakeholders.
• Perform other duties as assigned based on programmatic needs.

Qualifications

• High School Diploma or General Education Diploma (GED) required; one to two years of clerical and/or customer service experience in an office setting.
• Additional education preferred but not required.
• Proficient in Microsoft Windows and Office Suite (Word, Excel, PowerPoint).
• Excellent grammar, spelling, and typing skills.
• Strong interpersonal skills with the ability to communicate clearly and professionally across various platforms (in-person, phone, virtual).
• Friendly, professional demeanor and the ability to engage effectively with customers and team members.
• Ability to maintain confidentiality at all times.
• Experience working in a fast-paced, team-oriented, and performance-driven environment.
• Exceptional organizational skills with a strong attention to detail.
• Skilled in using various electronic systems to perform duties and manage information.
• Must interact effectively with individuals and groups from diverse backgrounds, both one-on-one and in group settings.
• Ability to work independently, both in-person and remotely, while maintaining regular reporting on progress and activities.
• Bi- or multi-lingual skills, specifically in Haitian Creole and/or Spanish, are highly preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines. Salary range $19.75 - $22.00. 

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.