ERLI Matriculation Manager

Job Description Discover Your Future with Embry-Riddle Aeronautical University! Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space. Perks Await You at Embry-Riddle! Generous Time Off: Enjoy 15 days of personal leave in your first year, plus 9 paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Health Benefits: Access comprehensive medical, dental, and vision coverage, wellness programs, and fitness memberships. Flexible spending and health savings accounts help you manage healthcare costs. Tuition Coverage: Get 100% tuition coverage for one undergraduate and one graduate degree. Your spouse and dependent children up to age 26 are eligible for 100% coverage for undergraduate tuition and 80% for graduate tuition. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan annually, plus a 4% matching contribution, with no vesting period. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry‑Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry‑Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. Opportunity: Join the Aviation and Aerospace vanguard! Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that’s at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today. The ERLI Matriculation Manager is responsible for fostering connections with prospective students, families, and partners to promote the Embry-Riddle Language Institute (ERLI), an intensive English program that prepares speakers of other languages to enter and succeed in academic degree programs. The Matriculation Manager will implement targeted outreach strategies to attract students who can benefit from ERLI programs and ensure a seamless transition into ERAU’s academic programs. Additionally, the Matriculation Manager will assist with the coordination of the USA College Prep Academies program, providing logistical and operational support. This role is integral to expanding ERLI’s student base and contributing to ERAU’s internationalization and strategic goals. This position reports directly to the ERLI Director at the Daytona Beach Campus. Outreach, Guidance, and Strategic Collaboration Develop and implement outreach strategies to promote the Embry-Riddle Language Institute (ERLI) to international students, families, education agents, partner institutions, and sponsoring organizations. Provide culturally sensitive advising and personalized communication to prospective students throughout the inquiry, application, and pre-arrival stages. Represent ERLI at virtual and in-person recruitment events, such as international education fairs, webinars, school visits, and partner presentations. Cultivate and maintain relationships with key stakeholders, including education counselors, international organizations, U.S. embassies, and overseas institutions. Collaborate with ERLI leadership and other ERAU departments—including International Admissions, Graduate Admissions, and the Office of Global Engagement—to align recruitment and matriculation strategies. Track, manage, and analyze prospective student data using a customer relationship management (CRM) system (e.g., Salesforce) to support strategic communication and continuous improvement. Stay informed of global trends in international education and English language learning to help position ERLI competitively in key markets. Administrative and Reporting Duties Maintain accurate records of outreach activities, prospective student engagement, and partner communication. Monitor and ensure compliance with institutional policies and federal regulations related to international student enrollment and services. Generate and present regular reports on outreach performance, inquiry trends, application flow, and program outcomes to inform ERLI strategy and decision-making. Assist in maintaining program documentation, digital assets, and communication templates used for external engagement and internal reporting. Program Support – USA College Prep Academies Support outreach and advising prospective students and families interested in the USA College Prep Academies, including responding to inquiries and sharing program materials. Assist with logistics during the two-week USA College Prep Academy sessions, including on-site coordination of activities, housing, transportation, meals, and excursions. Other Duties as Assigned May include, but are not limited to: Participate in special projects, university events, or collaborative initiatives related to internationalization or student services. Provide additional support to the ERLI Director or team on an as-needed basis in response to evolving departmental or institutional priorities. Qualifications Required Education: Bachelor’s degree. Area of study: Bachelor’s degree in International Education, Communication, Marketing, Higher Education, or a closely related field. Required skills, knowledge, abilities: Proficiency in a second language. Experience with intensive English programs, academic pathway programs, or similar student support services. Knowledge of U.S. higher education systems, especially related to international admissions. Background in international education, student advising, or study abroad programming. Sales, marketing, or communication experience in promoting educational programs, especially to international audiences. Ability to tailor messages for diverse audiences and market segments using culturally appropriate marketing strategies. Experience living, studying, or working abroad in a cross-cultural context. Comfort with public speaking, both in-person and virtually, in front of international and multicultural audiences. Understanding of U.S. visa processes and SEVIS regulations as they relate to English language learners and international students. Proficiency with commonly used technology tools and platforms, such as Salesforce or other CRM systems, Microsoft 365, Zoom, and other virtual communication or data management tools. The Embry-Riddle Aeronautical University we know today is the product of a long and prestigious history. In 1925, barnstormer John Paul Riddle met entrepreneur T. Higbee Embry, and together, they formed the Embry-Riddle Company to teach the adventurous to fly. This partnership was the beginning of a vision that has produced more than 150,000 alumni who drive innovation and keep the aerospace and related industries running safely and productively. Embry-Riddle Aeronautical University recognizes the value of diversity and is dedicated to fostering a positive climate in which all students, faculty, and staff are encouraged in their professional, social, and intellectual pursuits. Embry-Riddle is committed to providing equal employment opportunity and affirmative action for qualified individuals. The University does not tolerate discrimination on the basis of race, creed, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, or any other status protected by federal, state, or local law.