Field Service Technician / Technical Service Specialist

Field Services Technician/Technical Service Specialist - IDI   Employment Type: Full-Time, Permanent Location: Remote Hours: 40 hours per week Salary: $90,000 Travel: 80%   Get To Know Us! ERCO Worldwide’s century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet. Grounded in our commitment to sustainability, we serve multiple industries such as pulp & paper, oil & gas, agriculture, food processing, water treatment and more! It’s our goal to make everyone’s lives more productive, convenient, enjoyable, and safe.   Our Vision: To be a leader in delivering innovative and sustainable chemical solutions that improve lives and the health of our planet. Our Mission: We endeavour to provide unmatched value and expertise through sustainable, intelligent, and reliable products and solutions, creating genuine customer relationships. Our Values: Consistent and Dependable: Customers can expect excellence from ERCO. We deliver reliably, operate safely, and care about our customers’ success. Knowledgeable and Innovative: ERCO helps evolve and improve our industry through thought leadership, manufacturing and product innovation, and proven expertise. Proactive: ERCO makes decisions that ensure sustainable health for our employees, customers, and environment.   To learn more click here.   Join The Team: ERCO Worldwide is looking for a Field Services Technician/Technical Service Specialist to join our Technical Services team! IDI supplies sodium chlorite and highly sophisticated generators for the North American market, used in municipal drinking water disinfection, oil & gas wastewater cleaning, odor control, cooling tower water and beverage application. The Technical Service Specialist provides Field Service to IDI customers and includes but is not limited to routine account maintenance, new equipment installation, site surveys and emergency service visits to IDI customer accounts.  In this position, the individual will manage several accounts at various locations in North America (predominantly US and Canada). Travel requirements are 3-5 days per week. Travel CAN involve weekend travel, although this is not normal practice. This person acts as a liaison between the customer and IDI.   The Role: Field and Applications Service Make technical suggestions regarding modifications to product performance and serviceability. Manage field service spare parts inventory at customer sites. Provide technical information to engineering to ensure Management of Change (MOC) has accurate information. Provide input to the service schedule to help ensure that it meets the contractual requirements with each customer account. Perform assigned duties in a safe manner, using prescribed mandatory safety equipment. Provide timely written service reports for each account visit to the customer and IDI supervisor. Communicate account status and problems to supervisor, sales and engineering. Complete expense reports in timely manner through ERCO’s expense management system. Complete all required Safety, Ethical and Job-related training as mandated by IDI and ERCO. Operate vehicle in a safe manner. Monitoring and ordering of critical parts for equipment repair/upgrade. Plant site survey for future equipment installation. Must be able to read and understand shop drawings. Demonstrated ability to use a voltmeter and voltage testing equipment and testing of safety circuits. Calibration of pH and ORP probes, Optek analyzer, flowmeters and others as needed. Inspection of equipment for proper and safe function and troubleshooting electrical/plumbing issues. CIO2 Residual Analysis. Upload/downloading of PLC software. Field modifications that require electrical, mechanical or plumbing modifications. Customer chemical and equipment training. Managing the Field Service work to maximize efficiency and cost reduction (travel plan, parts shipments). Safety Promote and follow HSEQ policies, procedures, activities and practices for the goal of preventing all recordable injuries and environmental incidents. Attend all safety related meetings, perform ERCO U course work in a timely manner. Follow all safe work practices per service manual, JSA’s and HSEQ policy.   The Person: Bachelor's Degree in Science or Engineering is required. 3-5 years in field service repair or in a related field is preferred. Demonstrated proficiency and understanding of electrical wiring diagrams, PVC pipe fitting and component assembly. Must be able to travel 80% of the work week. Must be able to lift 50 pounds maximum, utilizing proper lifting techniques 2 to 5 times per day. Must be able to safely ascend and descend step ladders (2-to-6-foot height). The Value You Bring: Strong health and safety mindset Strong relationship builder – collaborative, team-builder Focused and results driven, transparent, and articulate Drives continuous improvement Resilient – can adapt to changing environments/technology Proactive – takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational   What you’ll love about us! Competitive Benefits: We take pride in providing our employees with a competitive compensation package to help promote your wellbeing and that of your family. Here are some of the perks we offer: Health and Dental Benefits on Day 1 Health Care/Wellness Spending Account Annual Short Term Incentive Bonus Staff Recognition Awards Tuition Reimbursement Employee and Family Assistance Program Paid time off 401k match Disability Insurance Maternity/paternity/parental leave support with top up option Developmental Opportunity: At ERCO we believe in continuous improvement, not just with our processes, but with our employees too! We have an excellent L&D department who create and facilitate training courses for our ERCO University platform on all topics for the development of our people. We also help cover and encourage employees to take courses and attend conferences to further their knowledge and skillsets!   ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs.   Get to know us more by visiting our website and LinkedIn page!

Salary : $90,000