Process Engineer (Technician)

R&D Process Engineer (Technician)

Responsibilities

• Assist customers, technicians, and all fellow employees with all aspects of the trial center within ENA.
• Communicate and run R&D trials with R&D Supervisor, Head of Service, Aftersales Admin, and Sales Department.
• Communicate, learn, and apply knowledge from our Austrian product specialists.
• Ensure ENA R&D center is up to date with current equipment, and technical support aspects of the job.
• Maintain onsite installation and contractors regarding the trial center and warehouse.
• Assist R&D Supervisor, and Head of Service with any requested tasks when applicable.
• Involvement in SOP's, safety committees, or process improvement.
• Handling common issues with technicians and customers, while referring any uncommon issues to the supervisors / managers.
• Ensure trial reports are correct, accurate, and have all the nessesary information - then subsequentially approve trial reports.
• Making sure documentation, spares, consumables, shop inventory lists, and warranty items are ordered and accounted for.
• Maintain patience and professionalism during technical support of the job between customers and fellow employees.
• Maintain building, warehouse, parking lot, and delegate housekeeping items.
• Train other technicians.
• Diagnose errors or technical problems and determine proper solutions.
• Programming drives, controllers onsite at ENA, in addition to providing remote support to customers.
• Provide service and customer support during field visits or at ENA.
• Manage all on site installation, startup, repair, maintenance, and test tasks.
• Produce timely and detailed service reports and documents.
• Keep working area clean and organized, including your own workspace but also shared workspaces and shared communal spaces.
• Follow all companies' procedures and protocols whilst onsite and in the office.
• Cooperate with EREMA - ENA group and share information across the organization.
• Comprehend customer requests and make appropriate recommendations / discussions.
• Build positive relationships with customers.
• Ensure the demonstration center is clean and organized daily, which includes trash removal, cutting up wooden crates, floor cleaning, and ensuring dumpster area is clean.
• Keeping the outside area clean, and general building maintenance.
• Loading and unloading trucks, receiving shipments when needed. Supervise and delegate shared responsibility with the Shipping / Receiving employees and the customer center employees to make sure someone is always available to load and unload trucks in warehouse and trial center.
• Cleaning parts that arrive at ENA from customers in the oven along with trial machine parts.
• Inspecting and writing reports for oven cleaning and placing them in the trial report drop folder.
• Loading machines, cleaning machines and trial equipment.

Requirements

Working Conditions and Physical Effort

Travel Requirements