What are the responsibilities and job description for the Customer Experience Representative position at Erescompanies?

CUSTOMER EXPERIENCE REPRESENTATIVE

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

ERES Guyana Inc

THE OPPORTUNITY

We are seeking a dedicated and personable Customer Experience Representative to join our team. This role involves engaging with clients to gather feedback, assess their experiences, and ensure that they receive the highest level of service. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and a proactive approach to resolving issues and identifying opportunities for improvement.

RESPONSIBILITIES

Client Engagement : Contact clients post-interaction to inquire about their experience with our services. Gather insights into their level of satisfaction and any concerns.
Feedback Collection : Use surveys, calls, and other methods to gather actionable customer feedback regarding their experiences.
Problem Resolution : Address any client issues or concerns, and work with internal teams to resolve them promptly and effectively.
Report Insights : Analyze feedback trends and prepare reports for management on areas for improvement or potential areas of concern.
Customer Advocacy : Serve as the voice of the customer within the company, providing insights to help refine products, services, and processes.
Maintain Relationships : Develop and nurture positive relationships with clients to encourage long-term loyalty.
Collaborate with Teams : Work closely with other departments to ensure a cohesive and exceptional customer experience.

REQUIREMENTS

Proven experience in a customer service or customer experience role - REQUIRED

Strong communication and interpersonal skills.

Ability to actively listen and empathize with customers.

Problem-solving skills and ability to handle challenging situations.

Detail-oriented with strong organizational skills.

Familiarity with customer feedback tools and software is a plus.

A positive, team-oriented attitude and a passion for customer satisfaction.

Experience in handling customer complaints and providing timely solutions.

Knowledge of CRM systems or customer feedback platforms.

Multitasking abilities in a fast-paced environment.

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Customer Experience Representative

What are the responsibilities and job description for the Customer Experience Representative position at Erescompanies?

What is the career path for a Customer Experience Representative?

Not the job you're looking for? Here are some other Customer Experience Representative jobs in the Washington, DC area that may be a better fit.

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