What are the responsibilities and job description for the Customer Experience Specialist position at Ergomotion?
Duties and Responsibilities
- Deal directly with customers either by telephone, or electronically
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications
- Process orders, forms, and requests
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Completes special projects as defined by Customer Service Supervisor.
Desired Qualifications
ABOUT ERGOMOTION
Ergomotion was started in 2006 and has become the leader in the industry for the design and supply of adjustable beds. We own the intellectual property to unique new lines of adjustable beds and sell worldwide, providing direct sales support and customer service to our customers. We are based in Santa Barbara, California.