Onsite Desktop Support Consultant (Westlake)

Onsite Desktop Support Consultant

Onsite Desktop Support Consultants are responsible for reporting and responding to a particular client they support full-time. In some cases, they may also be assigned to work alongside an established Field Consultant, Senior Field Consultant, and/or Partner Success Manager in support of assigned client environments. The role calls for being able to quickly analyze technical issues, formulate a plan of action to address the issue when troubleshooting, and efficient time management when performing pre-defined service tasks (equipment setup, user configuration, and other standardized tasks). In cases where assigned as a team member on a client account, responsibilities may include in-depth environment reviews and regular meetings with client contacts to review on-going and planned service efforts.

FUNCTIONS

• Provide clients with assistance solving computer related problems, such as malfunctions and application problems.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs, end-user systems, and network devices.
• Setup user accounts and group permission sets to regulate file access, ensuring confidentiality and proper use.

TECHNICAL QUALIFICATIONS

Onsite Consultants must be proficient at an intermediate level in most of the following skills:

• Qualifications
• Desktop Support – MS Office (Word/Excel/PowerPoint), Outlook
• Windows 10 installations, deployments, profile migration, domain connection
• Client/Server application interaction
• Remote VPN Client Support
• Active Directory
• Microsoft 365 Administration
• Group Policy
• Microsoft Server - 2012, 2016, 2019
• Firewalls – Basic Understanding
• Enterprise back-up hardware and software
• Remote Desktop Services
• VoIP phone support
• Cisco Meraki

PERSONAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Three plus years related experience
• Excellent written and verbal communication skills – needs to be able to clearly explain details to audiences ranging from no technical ability to high technical understanding
• Strong multi-tasking and organizational skills
• Professional appearance and interpersonal skills, as well as the ability to interact in a variety of situations to include business development or pre-sales calls, customer service, orientations, training and networking
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Capabilities to problem solve and bring resolution to client needs with a sense of urgency, persistence and enthusiasm. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Adept at learning new strategies, acquiring new skills, gaining knowledge and a desire to develop professional expertise

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Are you willing to undergo a background check and drug screening, in accordance with local laws/regulations?

Education:

• High school or equivalent (Required)

Experience:

• Desktop support: 3 years (Required)

Work Location: In person

Salary : $45,000 - $55,000