Regional Account Manager - Gardiner, ME

We are seeking a dynamic and driven Regional Account Manager to join our team. This role is a unique blend of outside sales and IT service delivery, ideal for professionals passionate about driving sales growth and delivering exceptional client experiences. You will manage client relationships, ensure seamless service delivery, and help achieve both client and company success.

If you thrive in a fast-paced environment, have a knack for sales, and understand the nuances of IT services, this opportunity is for you!

Key Responsibilities

• Drive Sales Growth
• Identify, prospect, and develop new business opportunities within your region.
• Build and maintain a robust sales pipeline, meeting or exceeding sales targets.
• Stay up-to-date with market trends and competitors to anticipate client needs.
• Present solutions and proposals that align with a client’s objectives.

• Manage Client Accounts
• Act as the primary point of contact for clients, maintaining strong and trusted relationships.
• Understand client growth goals, pain points, and priorities to align services accordingly.
• Conduct regular account reviews to evaluate satisfaction and identify opportunities for upselling or cross-selling.
• Ensure Service Delivery Excellence

• Oversee the delivery of IT services, ensuring alignment with client agreements and adherence to SLAs.
• Collaborate closely with internal teams—including operations, project management, and finance—to ensure smooth service execution.
• Monitor performance metrics and produce regular reports for clients, showcasing the value delivered.

• Problem Solving and Coordination

Quickly identify and resolve issues impacting service to minimize disruptions.

• Escalate and address conflicts or challenges with professionalism and speed.
• Recommend and implement solutions to improve service measures and KPIs.

• Additional Contributions
• Develop daily, monthly, and yearly action plans to achieve client goals and secure renewals.
• Lead projects initiated by clients, ensuring timely delivery and alignment with agreed-upon timelines and budgets.
• Manage disaster recovery and business continuity plans for clients as needed.

Qualifications

• Proven success in outside sales, account management, or a similar role.
• Strong communication and interpersonal skills with an ability to influence and build trust.
• Solid project management or coordination experience.
• Understanding of IT infrastructure and a passion for technology solutions.
• Exceptional organizational skills with a keen eye for detail.
• Flexibility to prioritize tasks and adapt to changing client demands.
• Demonstrated critical thinking and problem-solving ability.
• Commitment to excellent customer service and delivering results.
• Experience managing complex relationships with multiple stakeholders.

Why Join Us?

You’ll get the chance to work with a supportive and innovative team, representing cutting-edge solutions that make a real impact. We value our employees and offer a competitive base salary plus commission to reward your hard work and achievements.

Additionally, we provide a comprehensive benefits package, including:

• Health insurance
• Dental and vision coverage
• 401(k) retirement plan

With access to ongoing training and professional development, as well as abundant growth opportunities, this role empowers you to succeed both personally and professionally.

If you're looking for a role that combines the thrill of sales with the satisfaction of delivering outstanding service, apply now to join us as our Regional Account Manager.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Commute:

• Gardiner, ME (Required)

Ability to Relocate:

• Gardiner, ME: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $95,000