What are the responsibilities and job description for the Sr. Application Engineer position at Ergotron?

About Ergotron :

Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Using the Technology of Movement™, Ergotron builds products and custom solutions that help people feel a new sense of energy in healthcare, industrial and office settings, both at home and on-site.

Through its 40-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit® and CareFit™, and patented EcoFlex, Constant Force™, ModCart, RhythmConnect, and LiFeKinnex™ technologies. Ergotron is headquartered in St. Paul, Minnesota, with a presence in North America, EMEA and Asia Pacific. For more information, please visit www.ergotron.com.

Position Summary :

We are seeking a highly skilled and customer-oriented Application Engineer with over 5 years of experience in .NET (C# language) development and previous experience performing the role or duties of a Systems Analyst. They must have a proven track record in working with APIs, performing system integrations, and developing back-end (server side) solutions including API endpoints, middleware applications, and utilities that migrate and / or stage data. They also need to be comfortable collaborating with Ergotron's customers, which often requires understanding the details of the business domain while maintaining a detailed understanding of our software solutions and products. They will participate in customer intake, requirements gathering, and sales calls to develop a complete understanding of the needs of the client and the technical needs of their software and workflow. This role is designed for an individual who excels in a hybrid work environment, requiring a minimum of 3 days in the office. The ideal candidate will possess a deep understanding of .NET technologies and have at least 3 years of direct customer interaction experience. The Application Engineer will play a pivotal role in delivering technical solutions, addressing customer needs, supporting sales, and ensuring seamless integration between systems. This role offers an exciting opportunity for a seasoned professional to leverage their technical expertise and customer-facing experience in a dynamic and supportive work environment. If you are passionate about delivering high-quality technical solutions and building strong customer relationships, we encourage you to apply.

Position Primary Roles :

Serve as the primary technical contact for RhythmConnect customers who have purchased RhythmConnect and have purchased our integrations (Add-Ons), providing expert guidance and support throughout the project lifecycle. This is not a "customer-support" role.
Serve as the primary technical contact and SME for Sales during customer calls and meetings.
Conduct technical presentations and demonstrations to showcase the capabilities of our solutions to clients, typically in partnership with Sales and / or Product Management.
Collaborate with clients to understand their technical requirements and translate them into effective solutions using .NET technologies and API integrations to our RhythmConnect platform.
Advanced expertise in C# / .NET (current frameworks) for building scalable, high-performance back-end services.
Proficiency in developing and consuming RESTful APIs, interfacing with 3rd party API's and endpoitns, and real-time communication protocols like WebSockets and / or SOAP interfaces.
Expertise in data serialization (Json, XML, etc) and throughput optimization techniques, including compression.
Experience with database technologies such as SQL Server, Oracle, MySQL, or ORMs like Entity Framework.
Strong understanding of data structures and algorithms, profiling and performance optimization.
Prior experience with operating system APIs.
Experience with or, at minimum, understanding of microservices architecture.
Design, develop, and implement system integration solutions to ensure seamless operation and data flow between diverse systems.
Troubleshoot and resolve technical issues related to API integrations, system performance, and overall system functionality.
Work closely with internal teams, including development, QA, and product management, to ensure alignment and successful delivery of projects. This may include attending pre-sales meetings to ensure technical progress is on track
Regularly reassessing the needs of current and potential customers with RhythmConnect compatible assets; specifically, their current software and hardware inventory and determining where improvements can be made.

Position Responsibilities :

Customer Interaction : Engage directly with customers to gather and clarify requirements, provide technical advice, and ensure their needs are met with effective solutions. Maintain a strong customer relationship through regular updates and support.

Solution Design & Implementation : Develop and implement robust .NET-based solutions that meet client specifications. Design and execute API integrations to connect disparate systems and ensure efficient data exchange.

Technical Support : Offer ongoing technical support to customers, addressing and resolving any issues related to system integrations, API functionality, or .NET applications. Provide timely and effective solutions to enhance system performance and reliability.

Documentation & Reporting : Create detailed technical documentation, including integration specifications, system architecture diagrams, and user guides. Report on project progress, potential risks, and resolution strategies to both customers and internal stakeholders.

Collaboration : Work collaboratively with cross-functional teams to align project goals, share knowledge, and ensure that all aspects of the project are delivered successfully. Provide feedback and insights to improve processes and solution offerings.

Training & Education : Conduct training sessions and workshops for customers to help them understand and effectively utilize our solutions. Stay updated on industry trends and advancements to continuously enhance your technical expertise and provide cutting-edge solutions.

Position Requirements (Knowledge and Experience) :

Works under minimal supervision after initial onboarding and getting up to speed.

Monday-Friday 8a-5p, hybrid position (3 Days in office with 2 days remote is typical).

Associates or BS Degree in Computer Science, Software, or related field

6 years of experience with .NET frameworks and technologies.

3 years of experience in a customer-facing role with a strong focus on technical interactions or support.

Proven experience in API integrations and system integration projects.

Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.

Strong communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical stakeholders.

Ability to work independently and manage multiple tasks in a hybrid work environment. Excellent leadership, communication, and interpersonal skills.

Proven ability to manage multiple projects and priorities in a fast-paced environment.

Strong written / verbal communication skills.

Attention to detail and organizational skills.

Up to 10% Travel Required (to TN or Manufacturing Partners)

Benefits :

Being able to solve complex problems within a passion-filled environment is rewarded by a comprehensive and competitive benefits package, allowing for work and life balance.

At Ergotron, we are committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced, innovative work environment, we offer a comprehensive and competitive pay and benefits package, including but not limited to; medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP).

We work hard and we recharge. With five weeks of Paid Time Off (PTO), eleven paid holidays and summer hours our employees have ample time throughout the year to spend with family and friends, traveling or relaxing.

We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave.

Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond.

ONE Core Values :

Continuous Improvement - Always design a better experience.

Customer Obsessed - Our reputation rests with our customer's experience.

Innovation - Unearth insights to think anew.

Integrity - Do the right thing. Treat others with respect.

Openness - Open to ideas and feedback. Act with transparency. Trust one another.

Ownership - Own your role and act when ownership is needed.

Salary Description

120 - $140K

Salary : $120,000 - $140,000

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