Demo

Licensed Customer Service Representative

Eric Ellwood - Allstate Insurance
Port Saint Lucie, FL Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 3/31/2025

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, assisting with inquiries, and ensuring a positive experience. This role requires strong communication skills and the ability to collaborate effectively with various departments to meet customer needs.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers with product information, order status, and issue resolution.
  • Collaborate with sales and benefits administration teams to provide accurate information regarding products and services.
  • Maintain detailed records of customer interactions and transactions.
  • Negotiate solutions for customer issues while ensuring company policies are upheld.
  • Support outside sales efforts by providing necessary information and documentation.
  • Participate in training sessions to enhance product knowledge and customer service skills.
  • Promote company products and services through effective communication and marketing strategies.

Skills

  • Strong collaboration skills, particularly in sales environments.
  • Experience in benefits administration or sales administration is a plus.
  • Background in retail sales or insurance sales preferred.
  • Excellent verbal and written communication skills with the ability to negotiate effectively.
  • Bilingual abilities are highly desirable to assist a diverse customer base.
  • Proficient in using customer service software and CRM systems.
  • Ability to work well under pressure while maintaining attention to detail.

Join us in delivering outstanding service that makes a difference!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid time off

Supplemental Pay:

  • Bonus opportunities

Ability to Commute:

  • Port Saint Lucie, FL 34952 (Required)

Ability to Relocate:

  • Port Saint Lucie, FL 34952: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20

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