What are the responsibilities and job description for the Licensed Customer Service Representative position at Eric Ellwood - Allstate Insurance?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, assisting with inquiries, and ensuring a positive experience. This role requires strong communication skills and the ability to collaborate effectively with various departments to meet customer needs.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with product information, order status, and issue resolution.
- Collaborate with sales and benefits administration teams to provide accurate information regarding products and services.
- Maintain detailed records of customer interactions and transactions.
- Negotiate solutions for customer issues while ensuring company policies are upheld.
- Support outside sales efforts by providing necessary information and documentation.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Promote company products and services through effective communication and marketing strategies.
Skills
- Strong collaboration skills, particularly in sales environments.
- Experience in benefits administration or sales administration is a plus.
- Background in retail sales or insurance sales preferred.
- Excellent verbal and written communication skills with the ability to negotiate effectively.
- Bilingual abilities are highly desirable to assist a diverse customer base.
- Proficient in using customer service software and CRM systems.
- Ability to work well under pressure while maintaining attention to detail.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Supplemental Pay:
- Bonus opportunities
Ability to Commute:
- Port Saint Lucie, FL 34952 (Required)
Ability to Relocate:
- Port Saint Lucie, FL 34952: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20