What are the responsibilities and job description for the Technical Support Specialist 1 position at Ericsson Telecommunications Inc.?
Role Description
This is a full-time hybrid role as a Technical Support Specialist 1 at Ericsson Telecommunications Inc. located in Boise, ID, with flexibility for remote work. The role involves providing technical support, troubleshooting, and ensuring customer satisfaction on a daily basis.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical Skills for problem-solving
- Customer Support and Customer Satisfaction focus
- Excellent communication and interpersonal skills
- Ability to work independently and in a team
- Experience in telecommunications or IT industry preferred
- Bachelor's degree in Information Technology or related field