Police Complaint Writer

ERIE COUNTY DEPARTMENT OF CENTRAL POLICE SERVICES PROVISIONAL VACANCY NOTICE

***The person hired for this position will have to take a civil service examination at a future date and attain a score that is reachable under NYS Civil Service Law ***

Residency Requirements: Candidates must have been legal residents of ERIE COUNTY for at least one month immediately preceding the date of the written test and must be legal residents of ERIE COUNTY at the time of appointment.

DEPARTMENT: CENTRAL POLICE SERVICES

TITLE OF POSITION: Police Complaint Writer
LOCATION and HOURS: 45 ELM ST (Varied)

SALARY: $44,755-55,180

Erie County is looking for focused and hardworking individuals to fill multiple Police Complaint Writer vacancies within the Department of Central Police Services. If you are interested in making a positive impact in the community and working collaboratively with others then this job is for you!

A Police Complaint Writer is responsible for receiving telephone reports of incidents requiring police, fire, ambulance or other public safety response. The information obtained must be rapidly and accurately relayed to the proper authority. Work is performed according to established standards, policies and procedures. Supervision is received from Senior Complaint Writers with leeway allowed for the exercise of independent judgment.

What knowledge, skills and abilities are we looking for?

· Ability to deal effectively with the public

· Ability to handle emergency, panic and harassing telephone calls according to established policies

· Ability to work calmly

· Excellent active listening skills

· Mental alertness

· Sound professional judgment

· Tact & courtesy

· Ability to multi-task with multiple computer screens, computer programs;

· Ability to talk and type simultaneously;

· Good geographical knowledge of Erie County and ability to read a map;

· Ability to gather, organize, and evaluate pertinent information received via phone;

· Ability to establish and maintain effective working relations with co-workers and other agencies

· Successful completion of a background check, capable of performing the essential functions of the position with or without reasonable accommodation.

Minimum Qualifications:

A.) Possession of 60 semester credit hours at a regionally accredited or New York State registered two (2) or four (4) year college or university, or:

B.) Graduation from high school or possession of a high school equivalency diploma and two (2) years of office clerical or record keeping experience; or:

C.) Six (6) years of experience as indicated in (B); or:

D.) An equivalent combination of training and experience as defined by the limits of (A), (B) and (C).

NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

What we offer:

• Medical, dental and vision insurance
• Pension
• Union membership
• Vacation, sick and personal leave- including cancer screening time
• Starting pay is $44,755 with regular pay increases
• On-site gym
• Fun work environment with fantastic coworkers
• Great working schedule with 12 hour shifts

Interested candidates are encouraged to submit a cover letter and resume by October 7, 2022 to:

Only those whose resumes are being considered will be contacted.

Erie County is an Equal Opportunity Employer

Job Type: Full-time

Pay: $44,755.00 - $55,180.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift

Work Location: One location