Director of Health Center Operations

Description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Health Center Operations team!

The Director of Health Center Operations plans, directs, organizes, controls, and evaluates the operations of one or more clinical practice sites. Is accountable for budget development, financial performance, labor productivity, people management practices, quality management, quality improvement, regulatory compliance and achievement of the goals and objectives of the health center(s). Represents the leadership to the staff; communicates and supports organizational goals and objectives within the clinical site(s) and participates as a member of the health center’s general management team.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Main Duties & Responsibilities

• Operations Management – Directs daily operations of one or more clinical practice sites, including management and supervision of specific functions, professional and/or support staff.
  • Manages personnel assigned to the clinical site(s)
  • Oversees patient care support functions.
  • Coordinates space utilization with site Medical Director.
  • Monitors and adjusts patient flow patterns in consultation with clinical providers.
  • Develop and implements policies and procedures appropriate to practice operations.

• Financial Management – Responsible for the financial performance of the clinical site(s):
  • In consultation with the site Medical Director and the Regional Director of Operations, collaborates and monitors the annual personnel, general expense, capital, and grants budgets.
  • Ensures the establishment and implementation of registration, charge capture, collection, reconciliation, and audit processes consistent with established business practices.
  • Prepares and submits standardized financial performance reports and other ad hoc reporting necessary to measure and benchmark financial status.

Qualifications

Education

Required:

• High school diploma or equivalent, with 8 years of progressively responsible leadership experience; OR
• Associate degree or two years of college, with 6 years of progressively responsible leadership experience; OR
• Bachelor’s degree from a 4-year accredited college or university with 4 years of progressive leadership experience.

Preferred:

• Master’s degree a plus

Experience:

• Management experience, which includes both supervisory and financial responsibilities, is required.
• Healthcare experience a plus.

Skills and Knowledge

Knowledge based:

• Healthcare delivery systems and concepts.
• Working knowledge of grant and contract management, including the ability to integrate these services into daily operations.
• Process improvement.
• Departmental and organizational policies and procedures, regulatory/licensing standards and legal requirements affecting operations.

Skill-based

Ability to:

• Develop and implement new ideas.
• Foster and proactively support diversity in the workforce.
• Effectively manage a culturally diverse staff and ability to deal with a culturally and economically diverse patient population.
• Effectively delegate authority and responsibility to staff; utilize coaching and feedback skills.
• Inspire excellence in others.
• Utilize problem-solving and analytical skills.
• Recognize the needs, physical characteristics, and behavioral attributes of a variety of age groups of patients served.
• Develop, analyze, and interpret financial performance data.
• Communicate effectively in oral and written formats.
• Team-oriented, with the ability to develop effective working relationships with both staff as well as colleagues across disciplines and functional areas.
• Work independently as well as collaboratively

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.

Salary : $89,000