What are the responsibilities and job description for the Patient Navigator position at ERIE FAMILY HEALTH CENTER?
Job Details
Description
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Lending Hands for Life team! The Patient Navigator supports the Health Promotion programs with innovative methods to increase patient and community participation in health promotion pool, and through MyChart, texts, mailings, and telephone calls. This position supports outreach, engagement, and recruitment.
At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.
*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.
Main Duties & Responsibilities
- Manages all incoming in-basket messages to health promotion pool and incoming telephonic inquiries from patients. Responsible for the distribution, program inventory, and administration of Reach Out and Read program.
- In collaboration with Senior Coordinator, Health Promotion, obtains BI reports necessary to complete National Reach Out and Read bi-annual progress report.
- In Collaboration with Senior Coordinator and marketing team, organizes health educational material, program flyers, for staff and patient access in different platforms.
- Responsible for executing program initiatives, health promotion outreach via telephone, MyChart, or text messages, and promoting health promotion programs services/groups via Erie Newsletters, emails, and/or in-person interactions across Erie sites.
- Provides resources to patients based on identified needs or links them to other teams that may assist.
- Assess patient’s readiness and educational needs on an individual and/or group basis to link patients with most aligned support and to support recruitment for group programming and program goals/ grant objectives
- Participates in approved community outreach and education events including health fairs and community workshop presentations.
- Conducts all assigned health education groups monthly with patients interested in lifestyle modification strategies.
Qualifications
Education
- High School diploma or equivalent required
- Associates degree, some college or bachelor’s degree a plus
Skills and Knowledge
- Bilingual in fluency (English/Spanish) required.
- CPR certification required.
- Two (2) plus years of Health Promotions experience preferred
- One (1) year of outreach, education, community health, or customer service experience
- Strong computer skills required; expert in Microsoft Office, excel and ability to learn other electronic databases (Epic electronic medical record system, etc.)
- Attentive to detail, problem solving, innovative, and critical thinking skills.
- Previous experience working in a healthcare setting preferred
- Experience conducting patient assessments preferred.
- Phone based outreach experience preferred.
- Experience identifying, referring to, and working with community-based organizations preferred.
The Erie Advantage Pledge
WORKING TOGETHER FOR WHAT MATTERS MOST
Erie makes a pledge that all current and future employees can feel confident that:
- Our mission, vision, and values unite us.
- Our voices matter.
- We do things well.
- Our inclusive culture promotes balance and belonging.
- We find our career sweet spot at Erie.
Salary : $19 - $23
