What are the responsibilities and job description for the Population Health Coordinator (Hybrid) position at ERIE FAMILY HEALTH CENTER?
Job Details
Description
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
Erie Family Health Centers, a top workplace in Chicago and the suburbs, is looking for a valuable addition to our Patient Program and Support Services! The Population Heath Outreach Program supports patients by phone and works mainly remotely with clinical care team members across all sites. As part of the role, the Population Health Coordinator helps improve the agency’s quality of health care through targeted, date driven outreach. Outreach is based on agency priorities, including chronic disease and preventive health needs and specialty care referral navigation, and includes a variety of methods such as campaign texting, 1on1 patient phone calls, bulk referral ordering, MyChart, as well as others. The team also assists patients with any health-related social needs that presents as barriers to care.
The Population Health Coordinator role provides supervision, training, and helps monitor productivity and performance of team members. They are responsible for using HER, MCO portals, and other data sources for driving agency priorities and team work to help achieve program and agency goals.
At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.
*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.
Main Duties & Responsibilities
- Hires, onboard, and trains new employees, volunteers, service members and interns. Manages team, schedules, and time off requests.
- Completes scheduled performance evaluations and 1:1 meetings with team members.
- Assists Senior Manager in facilitating monthly meetings and regular training for full team. Tracks productivity and performance of team members and ensures that individual team members meet performance metrics.
- Develops and refines workflows, protocols, reports, and tools to ensure continuous quality improvement of outreach to address care gaps and health-related social needs.
- Builds effective relationships with local social service agencies and advocates for clients in the process. Promotes a positive image of Erie Family Health Centers with community partners.
- Attend funder and partner meetings, trainings, conferences as directed.
- Collaborates with healthcare providers (such as primary care providers, behavioral health team, nurses, and other Patient Programs staff) to ensure high quality care for Erie patients.
Qualifications
Education
- High School diploma or equivalent required
- Associate college degree or 4- year college degree preferred.
Skills and Knowledge
- A minimum of four years of work experience in health, social or community services or comparable experience required.
- Experience in a supervisory role required.
- Bilingual in fluency (English/Spanish) a plus
- Strong computer skills required, expert in Microsoft Office. Experience with Epic electronic health record system strongly preferred.
- Local travel may be required for the position.
The Erie Advantage Pledge
WORKING TOGETHER FOR WHAT MATTERS MOST
Erie makes a pledge that all current and future employees can feel confident that:
- Our mission, vision, and values unite us.
- Our voices matter.
- We do things well.
- Our inclusive culture promotes balance and belonging.
- We find our career sweet spot at Erie.
Salary : $50,000 - $60,000
