Customer Service Representative - 3rd Shift - 9:00pm -5:00am - Sunday to Thursday

JOB TITLE: Erie Fitness NOW - Customer Service Representative - 3rd Shift

Hours: 9:00pm to 5:00am
CLASSIFICATION: Full or Part-time, Hourly at $13/hr

ABOUT THE POSITION: Erie Fitness NOW in Erie, PA is seeking highly motivated candidates who are passionate about fitness, members’ goals and the vision of Erie Fitness NOW . A qualified Customer Service candidate is one who is people oriented, able to resolve conflict, ability to multitask, portray a positive attitude, pay attention to detail and be self driven. The candidate will greet and direct members, guests and staff as they enter the club, as well as capture social media content for our channels. This position involves answering questions about operations and policies as well as performing various administrative duties as directed by the supervisor. Customer Service Representatives must be able to perform all job duties as outlined below. Any incomplete or dishonest answers may disqualify candidates from the training process.

REQUIREMENTS:

• Knowledge of Erie Fitness NOW philosophy and goals
• Positive attitude and outgoing personality
• Able to lift at most 50 lbs and 100 lbs with assistance of another employee

SUGGESTED EXPERIENCE:

• At least 1 year in retail sales, restaurant sales, fitness sales, or group fitness

JOB DUTIES:

• Greets each member promptly and enthusiastically upon their arrival and departure
• Makes membership sales and answers questions regarding account details
• Ensures guests are directed to the appropriate department in a prompt, professional manner
• Posts on social media throughout shift on the Erie Fitness NOW Instagram/FB with approved content
• Provides quality customer service and control at client check either over the phone or in person
• Checks members into Group X classes and ensures accurate class roster
• Monitors check-ins and notifies member of expired credit cards or delinquent accounts
• Provide new members with tour of the club and the facilities
• Adds all trials and all sales into the Iron Erie Fitness NOW Sheet
• Manages client contact logs and assigns messages to Sales or Customer Service Manager via contact log
• All Referrer redemptions for a free month needs to be sent to Membership Director via contact log
• Count Drawer & Deposit Money
• Performs daily cleaning checklist, performs opening and closing checklist when applicable
• Keeps management informed of member and facility needs
• Ensures safety standards are met
• Works when scheduled and adheres to attendance policy:
• No call, no show is terms for termination
• Must work scheduled shifts, any change to the schedule needs to be approved by Customer Service Manager
• Attend all required meetings as directed by General Manager

WHO YOU ARE: A self-starter who prides themselves on working harmoniously with task-oriented subordinates. Holds their work to a high standard and exceeds expectations from upper management as well as subordinates. Works well with others in a fun, fast paced, and ever-changing environment. Follows the direction of upper management and leads by example to those under him/her. If this sounds like you, we want to hear from you!

TO APPLY: Interested applicants must submit a cover letter and resume to the via really. Telephone inquiries will not be accepted, as this position requires written documentation of an applicant’s work history, experience and interest in the company. If your resume is selected, a member of the management team will contact you via email with the next steps of the application process.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: Erie Fitness NOW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Expected hours: 20 – 40 per week

Shift:

• 4 hour shift
• 8 hour shift
• Evening shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $13