IT Administrator (Firewall)

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including :

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Performs old to new system upgrades within the same family or class, possibly involving new vendor(s) or significant changes to current technology. Performs regular testing of systems to ensure performance metrics are being met. Actions affect critical platforms with a limited number of stakeholders and are of moderate to high level complexity. May perform duties in one or more of the following disciplines : Database System Network Middleware.

What You Will Do :

This is an opportunity for an IT Administrator and the focus of the work will be on the Network Security environment. That environment is critical for ERIE's security and network posture. An example of some of the infrastructure and services you will be working in are Cisco FTDs, web content filtering, VPN, and Cloud firewall deployment and troubleshooting. This role will be involved in enterprise scale projects as we continue to grow our Cloud footprint, secondary data centers, and edge security tools.

Preferred Experience & Skills :

• Experience in any of the following areas is strongly preferred :

Proficiency with Firewall platforms and policy administration

• Proficiency with Web Content Filtering
• Proficiency with Cloud Security
• Proficiency with Network Access Control solutions
• Proficiency with Packet Capture Utilities
• In addition, the following are preferred for this role :

Knowledge of Dynamic Routing

• Knowledge of Cloud Networking
• Knowledge of Automation

What Makes You Stand Out :

• Cisco FTD experience
• AWS Cloud Networking knowledge, experience, and certifications

Duties and Responsibilities

• Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep within one or two technologies and basic across other platforms.
• Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
• Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.
• Ensures maintenance of system, tracks systems performance regularly and recommends improvements where applicable.
• Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
• Analyzes requests for technology changes and customization by consulting with end-user and other IT disciplines to determine requirement. Assesses system impact of proposed changes and makes recommendations that ensure consistency with existing system standards and future system implementation goals.
• Participates as a team member and contributes to team projects.

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Self-Development
• Collaborates
• Cultivates Innovation
• Instills Trust
• Decision Quality
• Values Diversity
• Nimble Learning
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability
• Coding And Converting
• Information Management Skills
• Job-Specific Knowledge
• Proofing Text And Numbers
• Using Tables And Graphs

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or
• Associate's degree in technical field, plus four years' related experience; or
• High school diploma plus six years' related experience.

Physical Requirements

• Lifting / Moving 0-20 lbs; Occasional (
• Lifting / Moving 20-50 lbs; Occasional (
• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Driving; Occasional (
• Pushing / Pulling / moving objects, equipment with wheels; Rarely
• Manual Keying / Data Entry / inputting information / computer use; Frequent (50-80%)
• Climbing / accessing heights; Rarely

Nearest Major Market : Erie