Senior Business Support Specialist

Division Or Field Office

Erie Branch Office

Department of Position: Claims Department

Work From

Erie, PA

Salary Range

$44,055.00 - $70,372.00 *

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
  
  

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
  
  

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

• Proficiency in Microsoft Office Suite to create reports, presentations, and sales documents highly preferred.
• Experience in organizing and coordinating sales meetings, conferences and events highly preferred.
  
  

Serves as local liaison to Agency Force and Branch sales personnel. Organizes and coordinates Agency related communications, events, meetings and training. Provides administrative support for Branch Manager, District Sales Managers and related sales personnel. Coordinates and supports corporate Marketing programs for local sales area.

Duties and Responsibilities

• Develops and maintains a working knowledge of DSPro and/or other related ERIE systems as needed. Trains new Agents and/or agency staff on DSPro and other ERIE systems. Coordinates installation as needed.
• Develops and maintains a working knowledge of ERIE's underwriting guidelines and marketing programs. Introduces and reviews ERIE guidelines/programs with newly appointed Agents, sub-Agents and customer service representatives. Coordinates ERIE Underwriting and marketing materials for Agents.
• Coordinates and administers the Agent submission process by coordinating, reviewing and monitoring Agent Principal and Producer appointments and terminations, new Agent paperwork, mergers and incorporations, background checks, etc. Coordinates Agent recruitment activities; performs database searches and other research to identify potential Agent targets, maintains records; gathers, verifies and distributes confidential information.
• Handles complex inquiries from Agents. Handles and tracks Agent change requests from Policyholders. Refers unique questions, issues and complaints to branch manager and/or district sales manager.
• Organizes and coordinates educational and sales meetings. Works with Home Office Corporate Training and Development Department as appropriate. Plans events and meetings; secures facilities and/or venues and handles other accommodations as needed.
• Conducts file audits both at the Branch Office and in the Agent's offices as needed. Ensures applications are signed by appropriate parties.
• Performs various administrative duties, including scheduling appointments, responding to routine correspondence, maintaining diary system, maintaining spreadsheets, typing, filing and organizing and preparing mass mailings.
• Answers phone calls and directs visitors as needed.
• Perform other duties as assigned.
  
  

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Values Diversity
• Detail Orientation
• Nimble Learning
• Self-Development
• Job-Specific Knowledge
• Collaborates
• Customer Focus
• Cultivates Innovation
• Instills Trust
• Optimizes Work Processes
• Ensures Accountability
• Decision Quality
  
  

Qualifications

Minimum Educational Requirements

• High school diploma or GED required.
  
  

Additional Experience

• Four years of office experience, preferably in an insurance-related environment, required.
• Proficiency in spelling, grammar and punctuation required.
• Working knowledge of word processing and spreadsheet software required.
• Proficient in Microsoft Office products desired (i.e. Word, Excel and Power Point).
• Working knowledge of DSPro preferred.
• Working knowledge of insurance preferred.
• Agent's license preferred.
  
  

Designations and/or Licenses

• Valid driver's license and good driving record required.
  
  

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (Lifting/Moving 20-50 lbs; Occasional (Ability to move over 50 lbs using lifting aide equipment; Occasional (

Driving; Often (20-50%)

Pushing/Pulling/moving objects, equipment with wheels; Occasional (

Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)

Climbing/accessing heights; Rarely