FT Line Service Technician / CSR

ABOUT US: At Erie-Ottawa International Airport we strive to build a team that understands working together, under the following principles, helps us to ensure a safe and productive airport environment and an enjoyable experience for our customers, the public, and our employees. As public servants stewarding a critical public asset, we work hard and reward hard work, always keeping the public trust and good at the core of what we do. We want to “hire to retire” and seek committed public service, safety, and community-minded team members to join us for a long and rewarding career.

We offer a competitive benefits package including on-the-job training, uniforms, Ohio Public Employee Retirement System (OPERS), and Ohio Deferred Compensation supplemental retirement plans. Full-time employees receive paid public holidays and vacation leave, and are eligible to enroll in health, vision, dental, and accidental death & disability insurance.

VISION STATEMENT

Connecting people to Ohio’s north coast through an exceptional general aviation airport experience.

MISSION STATEMENT

The Erie-Ottawa Regional Airport Authority strives to operate, develop, and maintain the Erie-Ottawa International Airport with a commitment to enhancing quality of life throughout the community by providing a world-class airport and aviation facilities to meet the needs and exceed the expectations of our community & visitors, and to be a force-multiplier for economic, education, and community development in the region.

VALUES “KPCW CARES”

Knowledge                                     Collaboration

Professionalism                              Accountability

Commitment to safety & service   Respect for one another, customers, & community

Welcoming                                     Ethics

Stewardship of financial, social, and environmental resources

SUMMARY: The Line Service Technician is a customer service and maintenance roll responsible for supporting all airport ground operations. Line Service Technicians have excellent customer service and interpersonal skills, a strong safety mindset, a teamwork attitude, good decision-making skills, the ability to follow stated procedures and guidelines, flexibility in a dynamic, fast-paced work environment, and willingness to learn, to take direction, and to teach others (once proficient). This role is best for a self-motivated individual who can work independently to prioritize tasks and as a team to accomplish overall goals. Your safety is important. Line Service Technicians work with fuels and other flammable and hazardous materials. As such, proper procedures must be followed. The airport is a high noise environment and use of proper protective equipment is required. Operating vehicles and moving aircraft in close proximity of people, buildings, and other aircraft requires extreme caution. Procedures must be followed for your personal safety as well as the safety of others and the protection of airport and customer property.

ESSENTIAL DUTIES & RESPONSIBILITIES:

·  Maintain and exhibit strong knowledge of proper safety and security procedures

·  Maintain and exhibit strong situational awareness with self-motivation to identify & complete needed actions

·  Follow oral and written directions

·  Plan and complete assigned duties and training in allotted time periods

·  Maintain good working relationships

·  Frequent use of two-way radios and telephones to communicate effectively

·  Ability and willingness to use various technologies to enhance operations (computers, tablets, etc.)

·  Perform daily and monthly safety inspections on airfield systems, vehicles, and equipment

·  Maintain vehicles & equipment in safe and proper working order (change fluids, minor repairs, etc.)

·  Escort and / or direct people, drivers, and flight crews on airport operations area to ensure safety

·  Assist with daily fuel farm inspections including performing pre-loading and quality control inspections

·  Fuel aircraft in accordance with industry standards and aviation fuel quality control standards

·  Marshal, park, greet, tow, wing-walk, and provide various services to general aviation aircraft

·  Ensure aircraft are chocked, locked, and secure

·  Provide aircraft lavatory and potable water service

·  Assist pilots with pre- and post-flight services

·  Maintain adequate fuel supply levels and complete proper and accurate fueling paperwork

·  Operate ground support equipment (tugs, GPUs, forklift, pickup trucks, cars, snow plows, etc.)

·  Provide excellent customer service & front desk operations (answer phones, process transactions, give directions, give correct change, daily opening and closing procedures)

·  Maintain airport grounds and buildings (mowing, weed trimming, spraying, sweeping, moping, etc.)

·  Must be physically present to work as a member of the team serving customers, visitors, and staff who may need unscheduled assistance. Flexibility with work schedules is required as is the ability to work in changing weather conditions.

·  Other duties and tasks as assigned 

MINIMUM & PREFERRED QUALIFICATIONS: Must be self-motivated to learn and apply knowledge. Must have excellent customer service / people skills and intuition. Must have basic knowledge of aircraft engines and fuel types and full working knowledge of FAA safety and fire regulations, or obtain within 90 days of employment. Must successfully complete the airport’s Line Service Technician onboarding / training program, including National Air Transportation Association Safety 1^st program and State of Ohio BUSTR Class A, B, and C Operator Training, within six months of employment and maintain certifications as required by the airport or issuing authority. Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and to deal with problems involving several concrete variables in standardized situations. This position is FAA/DOT Safety Sensitive – employees must adhere to a drug-free workplace policy.

Education / Professional Certifications

·  High School Diploma or General Education Degree (GED)

·  At least six months of related aviation or customer service experience preferred

Driver’s License Requirements

·  Must possess and maintain a valid Ohio Driver’s License with an acceptable driving record, and remain insurable under the Airport’s insurance throughout employment.

Machines Tools & Equipment:

·  Must be able to operate: fire extinguishing equipment, tow bars and tugs, various hand tools, radios, ground power units, fuel trucks, tractors, and other vehicles, small engine equipment such as pressure washers, leaf blowers, weed trimmers, and pumps, computers (basic), ladders, and fuel quality control testing equipment.

Language Skills

·  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals as well as groups of customers, the public, or employees of organization.

Disclaimer: This job description is meant to reflect the general nature and level of work being performed. It is not intended to be construed as an all-inclusive list of job requirements; other duties as assigned may be required. This job description does not restrict management’s right to revise or change job duties as the need arises.

Equal Opportunity Employer. For more information please visit: https://www.portclintonairport.com/careers