What are the responsibilities and job description for the ERIEBANK, Application Specialist (CRM) -Hybrid position at ERIEBANK?
Job Description
Job Description
Description :
The Application Experience Specialist – CRM assists in management of the product life cycle for the corporations Customer Relationship Management system with full accountability for supporting the critical business application. This position emphasizes independent, creative thinking and leadership through collaboration. To succeed, the Application Experience Specialist - CRM should have a strong business background coupled with technical aptitude as they assist the primary Application Experience Officer to deliver end-to-end customer experience excellence.
Below is a list of essential job functions, but additional items may be added to fit the candidate’s skill set.
APPLICATION MANAGEMENT
Candidates should display the following strengths to ensure success as the Application Experience Specialist - CRM :
- Organization of all initiatives related to system enhancements, support tickets and roadmap items for completion.
- Assist the Application Experience Officer in identifying and resolving system issues while working alongside vendor technical support as needed.
- Contribute and participate in pre-testing of product development initiatives by evaluating proposals to identify potential problem areas and make appropriate recommendations to the Application Experience Officer.
- Analyze documentation and technical specifications for any new solutions under consideration by all business lines utilizing the system.
COMMUNICATION AND COLLABORATION
As the Application Experience Specialist – CRM, it’s key for the candidate possess strong communication and collaboration skills. It’s preferred the candidate holds the below strengths :
KNOWLEDGE AND CURIOSITY
Display drive and curiosity to understand the business to its core and network with line of business subject matter experts to understand the capabilities that enterprise business systems and products solve. Maintain technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies around applicable business systems and applications. Be curious, a champion for innovative methods, and seek continued professional development and growth opportunities.
Requirements :
QUALIFICATIONS, EDUCATION, & EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and meet the skills inventory listed below. A background check will be conducted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
BENEFITS
Eligibility requirements apply.
ERIEBANK is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion
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