What are the responsibilities and job description for the Field Service Techician position at Eriez?
About Us:
Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection, and material handling equipment. Our 900 employees are dedicated to providing trusted technical solutions to the mining, food, recycling, packaging, aggregate, and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures, and markets on six continents through 12 wholly owned international subsidiaries and an extensive sales representative network.
About the Role:
The Field Service Technician will support customers via phone, email, and onsite service. Secondary responsibilities are repairing and refurbishing customers equipment in house or on site at a customer's facility. Proactive service calls will be scheduled when time allows to grow the Eriez business.
Responsibilities:
Eriez is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race/ethnicity, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection, and material handling equipment. Our 900 employees are dedicated to providing trusted technical solutions to the mining, food, recycling, packaging, aggregate, and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures, and markets on six continents through 12 wholly owned international subsidiaries and an extensive sales representative network.
About the Role:
The Field Service Technician will support customers via phone, email, and onsite service. Secondary responsibilities are repairing and refurbishing customers equipment in house or on site at a customer's facility. Proactive service calls will be scheduled when time allows to grow the Eriez business.
Responsibilities:
- All work completed should mirror the mission and core values of the company; ensure we are providing prompt, superb service to new and existing customers to create and maintain long-term partnerships
- Assist with the start-up, troubleshooting, user training, and repair of Eriez equipment, except flotation, at customer's locations, over the phone, and or via email
- Prepare detailed service reports, including accurate expense statement reporting in accordance with Eriez policies
- Prepare spare part proposals based on service calls and local opportunities
- Work closely with sales, engineering, research, and manufacturing to improve products
- Assist in training of personnel in service procedures
- Operate and maintain local service vehicle and tools
- Assist in managing service vehicle critical inventory
- Help coordinate travel schedules, including communicating with customer and other constituents involved in service calls.
- Assist in repairing customers equipment and writing the corresponding evaluation report if required
- Associate degree, trade skill degree or equivalent work-related experience
- 2 years of experience in assembling, testing, service and repair of industrial electrical equipment
- Certified welder or ability and willingness to learn; experience welding on Eriez equipment is preferred
- Process basic math skills and develop a working knowledge of basic algebra and trigonometry
- Electrical, mechanical and technical ability to handle details of equipment start-up, repairs, troubleshooting and user training
- Good verbal and written communication skills and ability to work with people at customer, outside contractors, sales representatives and internal Eriez support functions
- Ability to read and understand equipment AutoCAD drawings, including mechanical and electrical details
- Has experience with electronics, electronic controls, and reading/understanding electrical schematics or ability and willingness to learn
- Familiarity with PLC programming a plus (i.e. Allen Bradley, GE Fanuc, Siemens, etc.) or ability and willingness to learn
- Ability to use electronic test equipment to troubleshoot electronic circuits
- Well versed in Microsoft computer applications or ability and willingness to learn
- Basic understanding of applicable electrical codes and regulations, mechanical standards, OSHA, industry and Eriez safety practices or ability and willingness to learn
- Must maintain valid driver's license and passport
- Travel a minimum of 50% required, including air travel, occasional overseas travel, weekend and evenings as required. This can include holidays-premium rates apply where appicable
- 401(k)
- Employer 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Eriez is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race/ethnicity, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Salary : $26 - $32
