What are the responsibilities and job description for the Service and Repair Technician position at Eriez?
About Us:
Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection, and material handling equipment. Our 900 employees are dedicated to providing trusted technical solutions to the mining, food, recycling, packaging, aggregate, and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures, and markets on six continents through 14 wholly owned international subsidiaries and an extensive sales representative network.
About the Role:
We are seeking a Service and Repair Technician to join our Aftermarket team. In this role, you will ensure the highest levels of service for our customers by efficiently diagnosing, repairing, and refurbishing a variety of Eriez equipment. Your technical expertise will be essential in sustaining long-term customer relationships and contributing to the growth of Eriez.
Responsibilities:
- Perform diagnostic and repair tasks on Eriez and competitor equipment, including but not limited to Eddy Current Separators, Suspended Electromagnets, and other industrial machinery.
- Assist with the assembly and disassembly of customer equipment both in the repair center and at customer sites as needed.
- Provide technical support and troubleshooting assistance to customers via phone, email, or onsite visits when necessary.
- Collaborate with sales, engineering, and manufacturing teams to develop solutions and improve product offerings.
- Maintain accurate records of repairs, including parts used and work completed.
- Ensure compliance with company safety standards and industry regulations.
- Continually update your knowledge of Eriez products and industry standards.
- Associate degree or equivalent in a technical field preferred
- Minimum of five years of experience in service, repair, or maintenance of industrial electrical equipment
- Electrical, mechanical, and technical ability to handle details of equipment start-up, repairs, troubleshooting and user training
- Ability to read and interpret technical drawings, schematics, and manuals
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both written and verbal, with the ability to interact professionally with customers
- Proficiency in Microsoft computer applications or ability and willingness to learn
- Basic understanding of applicable electrical codes and regulations, mechanical standards, OSHA, industry and Eriez safety practices or ability and willingness to learn
- Must maintain valid driver’s license and passport
- Travel up to 50% is required, including air travel, occasional overseas travel, weekends and evenings as required
- Commitment to safety and a clean working environment
- 401(k)
- Employer 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Hourly starting pay:- $23/ Hr.
Salary : $23
