What are the responsibilities and job description for the Assistant Service Manager position at Erik's Bike Shop Inc?
Job Description
Job Description
Assistant Service Manager
Position Profile
Reports To : Service Manager FLSA Status : Full-Time Non-Exempt
Summary
The Assistant Service Manager is responsible for partnering with the Service Manager in all operations of an Erik's Bike Shop service department.
Position Details
The primary responsibilities and areas of impact of this position include, but are not limited to :
Driving Store Performance
- Demonstrate and motivate service staff to exceed customer expectations and drive performance to the highest level.
- Motivate staff to keep repair times to a minimum while maintaining high quality standards.
- Complete repairs and maintenance of bicycles and install accessories in a timely manner.
- Ensure understanding of customers needs and clearly explain any concerns.
- Apply customer service skills to exceed customer's expectations.
- Process parts sales and check in / out bikes following proper procedures.
- Provide feedback to the Service Manager on ideas improve the department.
- Promote Erik's mission, values, and standards.
Managing Service Operations
Developing Staff
Position Requirements
Experience
Skills
Working Conditions
This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.
