What are the responsibilities and job description for the Service Technician position at Erik's Bike Shop Inc?
Job Description
Job Description
Service Mechanic
Position Profile
Reports To : Service Manager FLSA Status : Full-Time or Part-Time Non-Exempt
Summary
The Service Mechanic is responsible for providing mechanical repairs and maintenance to bicycles and other merchandise of an Erik's Bike Shop retail store.
Position Details
The primary responsibilities and areas of impact of this position include, but are not limited to :
Store Performance
- Complete repairs and maintenance of bicycles and install accessories in a timely manner.
- Ensure understanding of customers needs and clearly explain any concerns.
- Apply customer service skills to exceed customer's expectations.
- Process parts sales and check in / out bikes following proper procedures.
- Provide feedback to the Service Manager on ideas improve the department.
- Promote Erik's mission, values, and standards.
Store Operations
Development
Position Requirements
Experience
Skills
Working Conditions
This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.
