What are the responsibilities and job description for the Reservation Planner (virtual) position at Erika 4 Travel Agency?
We are seeking a highly organized and customer-focused Reservation Planner to join our travel team. This remote role involves managing client reservations and providing exceptional support throughout the travel planning process. If you enjoy helping others and have strong communication skills, this role is perfect for you!
Key Responsibilities:
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Key Responsibilities:
- Assist clients in booking travel reservations, including flights, accommodations, car rentals, cruises, tours, and more
- Communicate with clients to gather travel preferences, provide recommendations, and confirm reservation details
- Coordinate with travel suppliers to secure bookings and negotiate exclusive deals or upgrades
- Handle all communication with clients via phone, email, or chat, ensuring quick responses and excellent service
- Provide detailed itineraries and support clients with any last-minute changes, cancellations, or requests
- Stay up-to-date on travel industry trends, policies, and destination information to provide clients with expert advice
- Manage and track all bookings and payments to ensure accurate and timely processing
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple client requests and deadlines simultaneously
- Customer service-oriented with a friendly and professional demeanor
- Prior experience in travel, reservations, or customer service is a plus, but not required
- Familiarity with travel booking platforms or willingness to learn
- Remote, flexible work-from-home position
- Comprehensive training and ongoing support
- Access to exclusive travel deals and discounts
- Opportunities for professional growth within the company
- Collaborative and supportive team environment
- Competitive commission structure with unlimited earnings potential
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