Customer Sales and Service Representative

ERIKS North America is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.ERIKSNA.com.

ABOUT THIS OPPORTUNITY

Role Profile

Position: Customer Sales & Service Representative

Job Location: Baton Rouge

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

The function of the Customer Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective ERIKS, NA customers to ensure that the Service Center is able to meet its growth targets.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures.
• Partners with Account Managers to provide sales quotes
• Processes incoming inquiries in to company sales system
• Quotes customers using working knowledge of product
• Successfully achieves budgeted Service Center sales goals
• Assists A/R personnel in creating and establishing new accounts and follows up on collections
• Coordinates with Account Managers and Service Center management to keep account activities updated
• Monitors delivery date commitments and expedites where appropriate
• Monitors customer specific inventory for sales order fulfillment
• Makes outbound calls to potential and existing customers for new and sales growth opportunities
• Builds and maintains strong internal and external relationships
• Provides technical/service support to account management, service center management and internal and external customers

Skills and Abilities

• Possess excellent customer service skills
• Ability to interact with customers and team-members in a professional manner
• Ability to work independently and prioritize responsibilities
• Must have excellent communication skills, both oral and written
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
• Must be able to perform calculations using whole numbers, fractions and decimals.
• Basic computer skills including MS Word, Excel, internet and email
• Must be able to successfully utilize the company software

Qualifications

• 2-4 years of experience in industrial sales
• College degree preferred, will consider equivalents

Total Rewards

• Competitive compensation plan
• Health Benefits: medical, dental, vision, short term and long term disability
• 401-k with company match
• Paid time off

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person