What are the responsibilities and job description for the Customer Sales and Service Representative position at Eriks?
LGG INDUSTRIAL
LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture.
Summary of the Role
The function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.
Responsibilities
- Must maintain 100% commitment to safety policies and procedures.
- Partners with Sales Representatives to provide sales quotes
- Processes incoming inquiries into company sales system
- Quotes customers using working knowledge of product
- Successfully achieves budgeted Branch sales goals
- Assists A/R personnel in creating and establishing new accounts and follows up on collections
- Coordinates with Sales Representatives and Branch management to keep account activities updated
- Monitors delivery date commitments and expedites where appropriate
- Monitors customer specific inventory for sales order fulfillment
- Builds and maintains strong internal and external relationships
- Provides technical/service support to account management, branch management and internal and external customers
- Performs other related duties as required
Skills and Abilities
- Possess excellent customer service skills
- Ability to interact with customers and team-members in a professional manner
- Ability to work independently and prioritize responsibilities
- Must have excellent communication skills, both oral and written
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
- Must be able to perform calculations using whole numbers, fractions and decimals.
- Moderate computer skills including MS Word, Excel, internet, customer portals and email
- Must be able to successfully utilize the company software
Minimum Qualifications:
- 18 years of age or older
- Minimum of 1 year Business to Business Customer Service Experience
- High School Diploma or Equivalent
- Moderate computer skills including MS Word, Excel, internet, customer portals and email
- Ability to perform basic math
- Reliable transportation is a must
- Ability to work overtime, as required
- Ability to work callouts (nights & weekends), as required
Preferred Qualifications:
- 1-3 years of customer service experience in industrial distribution
- Previous experience utilizing an ERP system
- Product knowledge in hose, gasket and conveyor systems a plus
Total Rewards
- Competitive compensation plan, with a bonus potential
- Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire
- 401k with company match
- Paid vacation, holidays and sick time
Equal Opportunity Employer
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through December 6, 2024.
