Golf Operations and Leadership Internship

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Job Type

Full-time

Description

Golf Operations and Leadership Internship

I. About Erin Hills

Erin Hills, a premier golf destination in the Midwest, is proud to host the 2025 United States Women’s Open, adding to it history of hosting or future host site of 10 USGA championships, including the 2011 United States Amateur and the 2017 United States Open. Our property features multiple indoor and outdoor dining venues offering both casual and fine dining experiences, meeting spaces for special events, and overnight accommodations in the Lodge and Cottages for up to 40 guests. At Erin Hills, we pride ourselves on delivering the ultimate golf, dining, and overnight experience, driven by a well-trained, coordinated, and dedicated team.

II. Position

Golf Operations and Leadership Internship

III. Reports To

• Director of Reservations
• Guest Services Manager
• Hospitality Manager
  
  

IV. Job Summary

This internship provides students with the chance to gain practical, hands-on experience at a world-renowned golf destination. Participants will actively contribute to delivering an exceptional guest experience while developing leadership skills and operational expertise in the golf industry. Ideal candidates are passionate about pursuing a career in golf and eager to learn all facets of the golf business.

Key Responsibilities

• Participate in all aspects of daily operations, including:
• Managing initial reservations and guest inquiries.
• Assisting in the golf shop with sales, inventory, and guest service.
• Coordinating on-course play and ensuring pace of play standards.
• Providing comprehensive support for the full guest experience, from arrival to departure.
• Uphold Erin Hills’ high standards for service, hospitality, and professionalism.
• Actively collaborate with team members to identify and implement improvements to the guest experience.
• Represent Erin Hills as an ambassador of the brand during guest interactions.
• Help to Host a successful 2025 United States Women's Open
  

Schedule and Duration

• Full-time commitment: 40-48 hours per week, with an average of 6 days per week.
• Duration: May – October 2025.
  
  

Requirements

IV. Duties and Responsibilities

Reservations

• Answer incoming calls, assisting with reservations, confirmations, special requests, and inquiries.
• Communicate the history, services, and offerings of Erin Hills effectively.
• Process, sell, and confirm room reservations using strategic selling techniques.
• Respond to calls promptly, ensuring a professional greeting within three rings.
• Stay informed about current course events, activities, operational hours, and dining options to provide accurate information to guests.
  
  

Golf Shop Attendant/Front Desk Services

• Register daily golf guests and provide comprehensive information about the facility.
• Serve as an active member of the golf shop staff, contributing to smooth operations.
• Manage the tee sheet, Point of Sale (POS) system, and other computer-based tasks.
• Execute merchandise sales using effective sales techniques and maintain product knowledge.
• Welcome guests warmly and assist with registration processes.
• Provide room assignments, keys, and directions to accommodations while identifying opportunities for up-selling when appropriate.
• Address guest issues and complaints empathetically, focusing on guest satisfaction, and seek supervisor support as needed.
• Facilitate guest check-outs, ensuring accurate billing, collecting payments, and verifying satisfaction.
  
  

Guest Services/Locker Room

• Assist guests with luggage and golf bags during arrival and departure.
• Support golf practice facility maintenance and manage all bag drop functions.
• Coordinate guest arrivals with luggage and valet services, providing clear instructions and ensuring seamless transitions.
• Transport luggage to and from guest rooms and assist with departure logistics.
• Perform daily cleaning and maintenance of the locker room.
• Provide detailed cleaning and upkeep of shoes, including spike cleaning.
• Ensure lockers are reset and ready for use after guest departures.
  
  

V. Qualifications

• Prior experience in the golf course or club industry is preferred.
• Enrollment in or completion of an accredited Hospitality or Professional Golf Management (PGM) program is highly desirable.
• Familiarity with golf management software and POS systems is an advantage.
• Ability to lift up to 50 lbs regularly.
• Capacity to stand and work on feet for up to 8 hours per day.
• Ability to work productively at a desk or computer for extended periods when necessary.
• Available at any point May - October