Call Center RN

Job Summary:
A registered professional nurse employed by Erlanger Medical Center. Medical Call Center nurse is responsible for indirect care of the patient through information given telephonically.

Education:
Required:
Graduate form an accredited School of Nursing

Preferred:
N/A

Experience:
Required:
Knowledge of general nursing principles and practice skills; knowledge of organizational functions, policies and regulation; knowledge of current trends and new developments; knowledge of principles and practices of nursing, applicable to those areas requiring special education. Computer and keyboard skills required. Three years experience in pediatrics.

Preferred:
Pediatric settings: ambulatory, medical/surgical unit, emergency room or urgent care, public health pediatric nursing.

Position Requirement(s): License/Certification/Registration
Required:
Current licensure to practice nursing in the state of Tennessee.

The Nurse Licensure Compact will not change how to obtain or renew a Tennessee license. However, the Tennessee nursing license will be a single state license for Tennessee Residents or non-compact state residents. Tennessee licensure or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents.

Preferred:

Department Position Summary:
The employee must be able to demonstrate the knowledge and skill necessary to assess level of urgency of health care by phone utilizing a computerized LVM algorithm system for telephone triage. Ability to evaluate problem and symptoms, select appropriate guideline or protocol, determine urgency level for advice, implement and evaluate plan of care. This individual must demonstrate knowledge of the principles of growth and development over the life span. The individual must be able to assess data reflective of the patient�s status and interpret the appropriate information needed to identify each patient�s requirements relative to his or her age-specific needs and to provide the care needed as defined by the department�s policies and procedures. Ability to assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation and accurately phone prescriptions to pharmacies when appropriate. Ability to operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies.

Evaluation of abilities is performed by the call center manager by direct observation, by auditing recordings of the call and by periodic chart audit, daily reports generated by the LVM program, and discussed verbally or written. Competency can also be evaluated by assessment based on objective criteria that is reviewed and validated.