What are the responsibilities and job description for the Business Operations Manager, Full-time, EWCH, Murphy, NC position at Erlanger?
Job Summary
Provide oversight of operations for each assigned centralized outpatient team. Develop staffing models and schedules to ensure centralized support to all EWCH outpatient clinics promoting efficient operations. Monitor productivity and performance measures for teams. Oversee recruitment and provide ongoing supervision and evaluation of the staff. Provide financial oversight including the development and management of operational and capital budgets.
Administrative responsibilities include tracking monthly clinical data. Providing transparency and support to physicians and practices to improve quality metrics. Assess and provide recommendations on an ongoing basis for practice improvements.
Responsible for overall outpatient quality, and compliance with the accountable care organization (ACO) for the EWCH campus. Provide leadership, direction and support for the development, implementation, and evaluation of initiatives to align with internal and ACO goals. Execute rules and requirements for multiple payer programs, CMS, and the NC Medicaid Advanced Medical Home status. Oversight of ACO support staff.
Health Resource and Service Administration (HRSA) Administrator- Oversight of federal award activities. Facilitates compliance with all applicable HRSA programs including loan repayments and scholarship programs. Submit initial and recertification applications and lead federal surveys.
Education
Required:
Required:
Position Requirement(s): Critical Skills
Required: N/A
Preferred: N/A
Department Position Summary
The Business Operations Manager works with staff to create a culture of improvement and service excellence. Additionally, this position will have oversight of daily operations of assigned teams. These responsibilities include hiring, termination, training and annual competencies as well as disciplinary processes as needed. This position will promote teamwork and facilitate a smooth flow of daily operations and ensures superior customer service daily by interacting with all internal and external customers in a professional and courteous manner. The Business Operations Manager will assist in the development of capital and operational budgets for assigned teams and will monitor monthly variances from the budget and implement corrective action. This position will be responsible for maintaining and coordinating QI initiatives to meet internal goals and standards set forth by NCDHHS, CMS, HRSA, and all other applicable accrediting agencies.
Erlanger Western Carolina Hospital Murphy, NC
Business Operations Manager
Standard Hours
Regular
Provide oversight of operations for each assigned centralized outpatient team. Develop staffing models and schedules to ensure centralized support to all EWCH outpatient clinics promoting efficient operations. Monitor productivity and performance measures for teams. Oversee recruitment and provide ongoing supervision and evaluation of the staff. Provide financial oversight including the development and management of operational and capital budgets.
Administrative responsibilities include tracking monthly clinical data. Providing transparency and support to physicians and practices to improve quality metrics. Assess and provide recommendations on an ongoing basis for practice improvements.
Responsible for overall outpatient quality, and compliance with the accountable care organization (ACO) for the EWCH campus. Provide leadership, direction and support for the development, implementation, and evaluation of initiatives to align with internal and ACO goals. Execute rules and requirements for multiple payer programs, CMS, and the NC Medicaid Advanced Medical Home status. Oversight of ACO support staff.
Health Resource and Service Administration (HRSA) Administrator- Oversight of federal award activities. Facilitates compliance with all applicable HRSA programs including loan repayments and scholarship programs. Submit initial and recertification applications and lead federal surveys.
Education
Required:
- Bachelor's degree. In lieu of a Bachelor's degree, a combination of a healthcare related college degree and 3 years relevant healthcare experience may be considered.
- MBA preferred
Required:
- Minimum 3-5 years' experience in progressive healthcare or business management, with strong financial and systems background,
- Working knowledge of physician office practices.
- Experience with Clinically integrated networks
Position Requirement(s): Critical Skills
- Demonstrated experience and success in working in a health care team producing positive outcomes
- Excellent organizational, communication and interpersonal skills necessary
- Ability to work in time sensitive environment and with confidential information.
- Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion. Ability to use change management skills, measure and drive for results.
- Strong analytical skills with financial data. Detail oriented.
- Ability to analyze issues and use sound judgment in determining the course of action
- Ability to coach and mentor reports using open and active communication techniques
- Ability to be a role model, support hospital vision, mission and strategic initiatives and hold reports accountable for results
- Ability to engage, inspire and influence others.
- Excellent and effective writing skills
- Ability to promote and maintain a culture of excellent customer service with all internal and external customers.
- Ability to think and act strategically
- Ability to plan and execute process improvement initiatives which are measurable and demonstrate improvement
Required: N/A
Preferred: N/A
Department Position Summary
The Business Operations Manager works with staff to create a culture of improvement and service excellence. Additionally, this position will have oversight of daily operations of assigned teams. These responsibilities include hiring, termination, training and annual competencies as well as disciplinary processes as needed. This position will promote teamwork and facilitate a smooth flow of daily operations and ensures superior customer service daily by interacting with all internal and external customers in a professional and courteous manner. The Business Operations Manager will assist in the development of capital and operational budgets for assigned teams and will monitor monthly variances from the budget and implement corrective action. This position will be responsible for maintaining and coordinating QI initiatives to meet internal goals and standards set forth by NCDHHS, CMS, HRSA, and all other applicable accrediting agencies.
Erlanger Western Carolina Hospital Murphy, NC
Business Operations Manager
Standard Hours
Regular
